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    SEASONAL-Front Desk Representative - Atlantic City, New Jersey, United States - Ocean Casino Resort

    Ocean Casino Resort
    Ocean Casino Resort Atlantic City, New Jersey, United States

    6 days ago

    Default job background
    Temp
    Description

    The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest's stay.

    Position Responsibilities

    Adhere to established company and departmental procedures, guidelines, and polices at all times

    Foster and promote a cooperative and harmonious work environment

    Promote positive customer relations for all customer by providing prompt, courteous, and efficient service

    Registers customers into the hotel and checks them out at the end of their stay.

    Maintains cash bank and prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides LMS generated cash receipts for customer records

    Makes necessary baggage arrangements according to hotel procedures

    Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure

    Assist with checking rooms to verify the status of hotel reservations.

    Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants

    Informs hotel customer about the property's services and events

    Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.

    Knowledge of all outlets and their hours of operation.

    Essential Functions

    Aptitude in resolving issues with a customer-focused orientation.

    Always promotes positive public/employee relations .

    Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and stress relating to servicing customers in a high pressure and fast paced environment

    Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

    Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

    Requirements

    High School Diploma or Equivalent is required

    Prior cash handling & customer service experience is preferred

    Computer related experience desired

    Ability to effectively communicate in English

    Benefits

    Training & Development

    Free Meal while on shift

    Free Parking
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