Front Desk Representative - Atlantic City, United States - MGM Resorts International

MGM Resorts International

Verified Company

Atlantic City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

The SHOW comes alive at MGM Resorts International.

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create
WOW moments and memories they will carry with them far beyond their stay with us.

THE DAY-TO-DAY:

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
Deliver a seamless and professional experience managing early and late property arrivals/departures and walkins and all other tasks associated with guest room checkins and checkouts
Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guest
Partner with Housekeeping and other related departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hasslefree experience from start to finish

MINIMUM REQUIREMENTS:

Able to work varied shifts, to include weekends and holidays

THE IDEAL CANDIDATE:

Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities and amenities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Make a professional, neat and wellgroomed appearance adhering to company standards

THE PERKS & BENEFITS:

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community