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- Have an excellent eye for detail and ability to deliver exceptional service
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- An in-depth knowledge of NYC and excellent contacts
- Management experience
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NYC office: Client Director/ Office Head for Lifestyle Management company - New York, United States - Heritage Estate Management
Description
Job Description
Job DescriptionSmall NYC office in Downtown, NYC is looking to hire a leader for the lifestyle arm of the business. This role will be heavy on travel,events , typical tasks of a high-level personal assistant, client communication and internal HR and Management.
Start Date: ASAP
Hours: Generally 9am to 6pm M-F, plus on call weekends
Holiday/PTO: 22 days (including 5 sick days), 2/3 days closure over Xmas
Work from home: 1 day a week post training in London
Health & Dental Cover: After 3 months
Role Overview - The role of the LD is to oversee and manage the Lifestyle team of 4. The LD will ensure that all requests are carried out to the highest standards, and that SW clients are extremely happy with the service provided. The LD will both undertake client requests day to day and support the team with their TDLs.
A typical day varies hugely but it may include:
o Prioritizing and allocating the day's jobs across the team
o Team management, training, and development
o Monitoring all client jobs and requests throughout the day and helping with these (small and large)
o Developing client usage through excellently executed proactive ideas
o Managing and executing all high level requests, and larger projects such as travel itineraries and events
o Resolving client mistakes or issues
o Researching new suppliers, meeting them as appropriate
Candidates Must have:
Successful Candidates will be:
Motivated
Strong logistical planners
Have a above and beyond attitude
Excellent communicators
Detail oriented
Have a positive management style
Compensation:
DOE approximately k a year Bonuses: KPI Bonus of up to 15% a year / Revenue Bonus 10% of revenue over target
NYC office: Client Director/ Office Head for Lifestyle Management company professionals in New York City
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