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    Technical Support Representative - San Antonio, United States - Insight Global

    Insight Global
    Insight Global San Antonio, United States

    3 weeks ago

    Insight Global background
    Description

    Job Description

    This position provides end users with excellent customer service, service management, incident management, technical troubleshooting, help desk support services, first contact resolution, and escalation. Responsible for tracking and resolving incidents and service requests encompassing a broad range of enterprise systems, including Point of Sale (POS) devices, Back Office System (BOS), Kitchen Display Systems (KDS), PCs, hardware, software, OS, networks, data, voice, facility maintenance, user training, HR systems, Incident Hotline/ Media Hotline, Mobile Application, Xenial support and Online Ordering functionality in addition to Command Center support and escalation.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

    Skills and Requirements

    • Experience in Customer Service and/or Held Desk support preferred
    • Experience working in fast paced organization. Experience working with some sort of ticketing system
    • Must be able to work an 8 hour/40 hour a week schedule between 6am-10pm
    • Experience and knowledge of dispatch and communicating with customers with inbound calls
    • Experience and/or education in Windows OS, service management software, e-mail, voicemail, internet/intranet, cell phones, desktop support, preferred

    High school diploma/GED equivalent or equivalent work experience - Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)

    • Proficiency in Restaurant technology -- i.e., Point-of-Sale (POS), Back Office System (BOS), Kitchen Display Systems (KDS), LAN/WAN troubleshooting, etc. preferred null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

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