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    Technical Support Representative - San Antonio, United States - Insight Global

    Insight Global
    Insight Global San Antonio, United States

    3 weeks ago

    Insight Global background
    Description

    Exciting Opportunity: Customer Service Support Specialist

    This job is all about providing top-notch customer service! You will be the go-to person for anything from technical troubleshooting to incident management. Your role involves resolving a wide range of issues related to enterprise systems like POS devices, BOS, KDS, PCs, networks, and more. Additionally, you will handle user training and provide support for various applications.

    Job Requirements:

    • Prior experience in customer service or help desk support is a plus
    • Ability to thrive in a fast-paced environment and work with ticketing systems
    • Skilled in dispatch and customer communication over the phone
    • Familiarity with Windows OS, service management tools, and various technologies
    • Minimum requirement: high school diploma or equivalent work experience

    Preferred Qualifications:

    • Proficiency in MS Office applications like Word, Excel, and Outlook
    • Knowledge of restaurant technology such as POS systems and KDS troubleshooting
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