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Patient Support Representative, Spanish Speaking - San Antonio, United States - Quadrant Biosciences Inc
Description
Job Description
Job DescriptionPatient Support Representative- SPANISH SPEAKING, QUADRANT BIOSCIENCES
Department: Payor Relations Reports to: Director of Patient Access
Scheduled Hours- Mon-Friday 11am-7pm
COMPANY
This is a fantastic opportunity to join a rapidly growing company focused on developing novel molecular diagnostics and virtual care solutions to accelerate patient diagnoses and access to life-changing therapeutic treatments. Quadrant Biosciences works with top academic institutions, medical researchers and engineers to translate breakthrough findings into thoughtfully developed, scientifically sound applications. Starting with a simple saliva swab, we leverage next generation sequencing and the power of AI to develop accurate molecular diagnostics for a range of medical conditions including, autism spectrum disorder, concussion and Parkinson's disease. Quadrant Biosciences was recently highlighted on CNN, NPR, Bloomberg, and Huffington Post for its groundbreaking work.
JOB SCOPE
The purpose of this position is to create an exceptional experience for all individuals accessing Quadrant's service lines focused on diagnosing autism. Specifically, persons in the position provide support for our virtual care network, As You Are, in the areas of initial frontline communication via inbound and outbound calls, emails, chat and text messages from patients, parents/caregivers, providers, and provider liaisons. Responsibilities include but are not limited to:
KNOWLEDGE, SKILLS AND ABILITIES
WORK ENVIRONMENTS AND HAZARDS
This position requires sitting for extended amounts of time with a majority of the tasks requiring typing at a computer station and managing telephone conversations using a variety of technology. This may be a remote position. Remote employees will provide, at their expense, a secure, dedicated work area and are responsible for maintaining their work area in a safe, secure, and nonhazardous condition at all times.
PHYSICAL DEMANDS
This position is mainly a stationary position involving sitting most of the time but may involve walking or standing for brief periods of time. May require lifting up to 20 pounds.
QUALIFICATIONS
Quadrant Biosciences Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, citizenship, immigration status, or any other characteristic protected by applicable federal, state or local laws and ordinances.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.