Jobs
>
Santa Barbara

    customer care specialist i - Santa Barbara, CA , USA, United States - AppFolio

    AppFolio
    AppFolio Santa Barbara, CA , USA, United States

    2 weeks ago

    Default job background
    Description
    Hi, We're AppFolio

    We're innovators, changemakers, and collaborators.

    We're more than just a software company - we're pioneers in cloud and AI who deliver magical experiences that make our customers' lives easier.

    We're revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.


    The Customer Care Specialist I - Integration Partnerships will be responsible for supporting customer inquiries related to Stack integrations and the syndication of their listings on third party platforms.

    The troubleshooting of these questions will involve internal consultation (both with colleagues on the team and product and partner managers) and communication with third party support specialists.

    Integration Partnerships specialists will be instrumental in translating partner requirements, limitations, and solutions to the customer and will do so effectively by consulting with confidence on the path to resolution.

    Your impact


    • Engage with customers by means of telephone, email, and chat to manage customer relationships and to ensure successful execution of requests pertaining to Stack integrations and the syndication of their available listings.
    Work collaboratively with customers to achieve prompt resolution.


    • Drive customer success through adhering to SLA's and other productivity standards and KPI's.
    • Develop and/or collaborate on projects for purposes of optimizing product, eliminating process inefficiencies, etc.
    • Document (and maintain) resources that allow for efficient troubleshooting and process adherence.
    • Engage with colleagues across departments to provide and obtain insight as it pertains to current processes/integrations or the rollout of future processes/integrations.
    • Independently identify matters of urgency and effectively and promptly communicate with customers to mitigate further escalation.
    Qualifications


    • Ability to effectively manage multiple tasks with response time expectations in mind.
    • Organized and effective in task and queue management.
    • Able to communicate clearly and concisely with team, manager, and customers via phone, chat, and email.
    • Seeks out feedback and uses mistakes as a platform to learn and grow.
    • Embody a positive outlook with a desire to grow; take on more responsibilities and drive initiatives.
    • Ability to advise critically and confidently; strives to understand nuances of customer needs and exhausts available resources in effort to provide the most comprehensive resolution possible.
    • Display professionalism while communicating with third party support specialists/representatives.
    Must have


    • BA/BS degree or equivalent work experience required.
    Compensation & Benefits

    The hourly wage that we reasonably expect to pay for this role is: $ $25.50.


    The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc.

    Please note that base pay is one important aspect of a compelling Total Rewards package.

    The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

    Regular full-time employees are eligible for benefits - see here.

    Why AppFolio


    Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards.

    Our challenging and meaningful work drive the growth of our business, and ourselves.

    Learn | We partner with you to realize your potential by investing in you from the start.

    We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.


    Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive.

    We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.


    Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are.

    We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

    Paddle as One.

    Learn more at

    Statement of Equal Opportunity

    At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture.

    That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it.

    This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

    By submitting this form, I acknowledge I have reviewed AppFolio's Privacy Policy.
  • Santa Barbara Humane

    Animal & Client Care Specialist

    1 week ago

    Santa Barbara Humane Goleta, United States

    If a four-day workweek caring for cats and dogs sounds like your dream job, we'd like to hear from you · As an Animal & Client Care Specialist at Santa Barbara Humane you'll provide compassionate care for animals, bring and keep families together, and perform purpose-driven work ...

  • Kate Farms

    Customer Care Specialist

    3 weeks ago

    Kate Farms Santa Barbara, United States

    We are looking for a dedicated and empathetic Customer Care Specialist who loves variety in their day and wants to increase their skills and knowledge to better support our consumers. In this role, you will have the opportunity to connect with indivi Customer Care, Specialist, Cu ...

  • Dakar Inc.

    Animal Care Specialist

    2 weeks ago

    Dakar Inc. Santa Barbara, United States

    Job Description · Job DescriptionCaregiver needed for animals on a private ranch in Santa Barbara. MUST have solid horse experience, and be comfortable with other large stock and large dogs. Duties include feeding, grooming, turnout, handling for vet, giving meds, etc. Reliabilit ...

  • Santa Barbara Humane Society

    Animal & Client Care Specialist

    3 weeks ago

    Santa Barbara Humane Society Santa Barbara, United States

    If a four-day workweek caring for cats and dogs sounds like your dream job, we'd like to hear from you · As an Animal & Client Care Specialist at Santa Barbara Humane you'll provide compassionate care for animals, bring and keep families together, and perform purpose-driven work ...

  • Santa Barbara Humane

    Animal & Client Care Specialist

    1 week ago

    Santa Barbara Humane Santa Barbara, United States

    Santa Barbara Humane - · If a four-day workweek caring for cats and dogs sounds like your dream job, we'd like to hear from you · As an Animal & Client Care Specialist at Santa Barbara Humane you'll provide compassionate care for animals, bring and keep families together, and p ...

  • AppFolio

    Customer Care Specialist I

    3 weeks ago

    AppFolio Santa Barbara, United States

    Hi, Were AppFolio · Were innovators, changemakers, and collaborators. Were more than just a software company were pioneers in cloud and AI who deliver magical experiences that make our customers lives easier. Were revolutionizing how people do business in the real estate industr ...

  • AppFolio

    Customer Care Specialist I

    2 weeks ago

    AppFolio Santa Barbara, United States

    Hi, We're AppFolio We're innovators, changemakers, and collaborators. We're more than just a software company - we're pioneers in cloud and AI who deliver magical experiences that make our customers' lives easier. We're revolutionizing how people do business in the real estate in ...

  • AppFolio

    Customer Care Specialist I

    3 weeks ago

    AppFolio Santa Barbara, United States

    AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effo ...

  • Apex Dynamics

    Intensive Care Nursing Specialist

    3 weeks ago

    Apex Dynamics Solvang, United States

    A work day with us At KLINIK BAVARIA Kreischa, we treat patients with a variety of medical conditions. At our locations in Kreischa and Zscheckwitz, KLINIK BAVARIA combines the care of rehabilitation patients with intensive medical treatment for critically ill patients in various ...

  • Bartlett Tree Experts

    Arborist Plant Health Care Specialist

    3 weeks ago

    Bartlett Tree Experts Santa Barbara, United States

    If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. · We are seeking experienced Plant H ...

  • Cottage Health

    Registered Nurse

    2 weeks ago

    Cottage Health Santa Barbara, United States

    **This position is Sign-On Bonus eligible.** · The Santa Barbara Cottage Hospital Oncology floor is a 32-bed unit dedicated to providing total quality care for the cancer patient. Our patients are cared for by a cancer team made up of physicians and clinicians from medical and ra ...

  • Wanderlust Luxury Rentals

    Reservationist/customer Service

    3 weeks ago

    Wanderlust Luxury Rentals Santa Barbara, United States

    **Wanderlust Luxury Rentals** is looking for part-time Reservationist/Guest Specialist to work Saturdays and Sundays. If you are personable, reliable, detail oriented, technologically savvy, and self-driven this job would be a fantastic fit We'd love for you to join our luxury va ...

  • California Retina Consultants

    Talent Acquisition Specialist

    2 weeks ago

    California Retina Consultants Santa Barbara, United States

    **Talent Acquisition Specialist** · We are seeking a dedicated Talent Acquisition Specialist to join our HR team. Reporting to the Associate Director of HR, the Talent Acquisition Specialist will play a key role in supporting and driving the full-cycle recruitment functions for C ...

  • Family Service Agency of Santa Barbara County

    Director of Advancement

    3 weeks ago

    Family Service Agency of Santa Barbara County Santa Barbara, United States

    **Why join our countywide agency?** · - Because each day we are making a difference in our community, and because we have a positive, employee · - and client-centered work culture. · - We pay competitive rates and offer a strong benefits package that includes generous vacation, s ...

  • American Indian Health & Services

    Health Information Technician

    3 weeks ago

    American Indian Health & Services Santa Barbara, United States

    _**WE ARE HIRING **_ · Are you interested in a job where you assist people of diverse socioeconomic, racial and cultural backgrounds, in order to improve their health and well-being? Are you excited to work for a non-profit organization that deeply values its staff, and offers gr ...

  • PetVet Care Centers

    Front Office Supervisor

    3 weeks ago

    PetVet Care Centers Santa Barbara, United States

    **Position Overview**:Responsible for ensuring courteous and efficient client service at the hospital, including phone management, payment processing, and receptionist supervision. Also, serves as a receptionist when needed. · **Essential Functions**: · - Supervise receptionists, ...

  • Devereux Advanced Behavioral Health

    Bcba

    3 weeks ago

    Devereux Advanced Behavioral Health Santa Barbara, United States

    : · **Are you looking for a BCBA opportunity with limited travel and a positive work/life balance? Do you want to be a part of a stable organization that will support you and your work as a BCBA?** · If so, consider joining our Team as a BCBA here at Devereux Advanced Behavioral ...

  • Good Samaritan Shelter

    Certified Substance Abuse Specialist

    2 weeks ago

    Good Samaritan Shelter Santa Barbara, United States

    **Essential Duties and Responsibilities**: · As a Substance Abuse Specialist, your primary responsibility is to offer support and guidance to clients. You will provide counseling and assistance to individuals in need of help with substance abuse issues, including alcohol and/or d ...

  • University of California, Santa Barbara

    Student Disability Specialist 3

    2 weeks ago

    University of California, Santa Barbara Santa Barbara, United States

    **Job Code**: 4556 · **Job Open Date**: 5/15/24 · **Application Review Begins**: 5/30/24 · **Department Code (Name)**: STSP (STUDENT SPECIAL SERVICES) · **Percentage of Time**: 100% · **Union Code (Name)**: 99- Non-Represented · **Employee Class (Appointment Type)**: Staff: Caree ...

  • Santa Barbara Neighborhood Clinics

    Administrative Assistant

    1 week ago

    Santa Barbara Neighborhood Clinics Santa Barbara, United States

    SUMMARY: · Under supervision of the Director of Clinic Operations, the Administrative Assistant provides a wide range of administrative and office support activities, including fielding and making telephone calls, receiving, and directing visitors, word processing, scanning, and ...