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- Assist the student provider with management of patient compliance including executing correspondence to terminate the patient for non-compliance of keeping scheduled appointments. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from health care providers and/or administrators.
- Provides patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments.
- Applies Health Information Management (HIM) skills associated with an electronic patient record (EPR) and picture archive computer system (PACs) for revenue cycle management and chart audit purposes.
- Supports the process to resolve patient relations issues associated with student providers which may include assisting with patient of record emergency triage and coordination of emergency treatment plus clinical treatment.
- Responsible for the security and confidentiality of patient information at all times.
- Will advise patients/family members of available services and use appropriate customer service skills when interacting with co-workers, patients, patient family members, and internal/external customers.
- May assist with the organization of clinical orientations throughout the year.
- Responsible for the coverage for the patient services telephone line and walk-in patients on a rotational schedule.
- Other duties as assigned.
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Coordinator Patient Care Services- Patient Support Services - Houston, United States - The University of Texas Health Science Center at Houston
Description
Coordinator Patient Care Services- Patient Support Services - School of DentistryWhat we do here changes the world.
UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
UTHealth Houston's School of Dentistry is immediately hiring for a
Patient Care Services Coordinator
to join their team of professionals. The ideal candidate will have excellent customer service skills. Prior dental experience is preferred.
Location:
7500 Cambridge Street, Houston, Texas 77030
Once you join us you won't want to leave.
It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.)
, plus:
100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you'll accrue
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan
We take care of our employees
As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...
Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care
Plus many more
Position Summary:
To provide and coordinate all tasks associated with patient services including but not limited to patient scheduling (student assignments) through completion of comprehensive treatment plan.
Position Key Accountabilities:
Certification/Skills:
Knowledge of procedures and medical terminology appropriate for assignment.
Logical and mathematical aptitude.
Advanced knowledge of patient privacy regulations such as HIPAA, The Health Information Technology for Economic and Clinical Health Act (HITECH) and student privacy regulations contained in Family Educational Rights and Privacy Act (FERPA).
High school diploma or equivalent.Three years of related experience which includes healthcare and administrative support. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
University of Texas Health Science Center at Houston (UTHealth)
Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston's Health University and Texas' resource for health care education, innovation, scientific discovery and excellence in patient care.
Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P.
and Kathrine G. McGovern Medical School.UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services.
The university's primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children's Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.UTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.
UTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy.
Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealthHouston
policy.
The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
UTHealthHouston
has adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19.
This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S.
Dunn Behavioral Science Center.In addition, all UTHealth
Houston
employees who are assigned to work at a location that is subject to the affiliated partner's hospital, clinical offices, or agency are required to abide by UTHealth's
Houston
rules and regulations, as well as the affiliate's rules and regulations, including COVID-19 vaccination and safety requirements.
Work location is based on the needs of the department and may be adjusted.
My Profile
Create and manage profiles for future opportunities.
UTHealth Houston Behavioral Sciences Campus
McGovern Medical School at UTHealth Houston
7000 Fannin (Fannin at Pressler), Suite 150
University Center Tower (UCT)
Houston, TX 77030
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Coordinator Patient Care Services- Patient Support Services professionals in Houston
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Tiara Richardson
Phlebotomist/caregiver/provider/coustomer service
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Rick Neudorff
Business Continuity & Emergency Management Dir.