Customer Service Specialist - Naperville, United States - UPM Uruguay

UPM Uruguay Naperville, United States

5 days ago

Description

Customer Service Specialist page is loaded **Customer Service Specialist**

locationsNaperville, Illinois time typeFull time posted onPublicado hace 18 das job requisition idNB UPM dirige la bioindustria forestal hacia un futuro sostenible, innovador y apasionante. La capacidad, la integridad y el impulso de nuestra gente nos hacen nicos. Vivimos por nuestros valores: confianza mutua, trabajo conjunto y renovar con coraje.

We are looking for a **Customer Service Specialist** who will act as the primary contact for customers, managing supply chain responsibilities to ensure customer requirements are fulfilled. This position's holder will be also responsible for executing the order management process for assigned accounts.

**Greetings from your future manager:**

*Im excited to welcome a new Customer Service Specialist to our industry leading team. We enjoy working together in a fast-paced yet flexible work environment. In this role, you will be challenged with managing a dynamic customer base within a global supply chain with opportunities to build your network both domestically and internationally.* Wade Smith, Director of Customer Service.

**What you will do:**

Communicate with customers, throughout the order lifecycle, using independent judgment and discretion to resolve conflicts and solve issues as they arise.

Efficiently execute the order management process including timely and accurate order entry, analysis of orders and communication of any capacity constraints.

Manage stocking program including assessment of inventory levels and order replenishment.

Field and process inquiries including questions related to the companys product line.

Coordinate and communicate with both the customer and internal partners with respect to service issues.

Ensure efficient work flow within the supply chain with a focus on continuous process improvement and strong collaboration.

Effectively process complaints and claims.

**Who you are:**

You have a bachelors degree in business or a related field.

You have at least five years experience in customer service or a related field, seven years experience preferred.

You are fluent in English; fluency in Spanish is preferred.

You exhibit UPM values: achieve together, renew with courage, trust and be trusted.

You demonstrate a working knowledge related to value chain and supply chain activities as well as a business to business order fulfillment cycle.

You have the ability to balance service and cost within your daily work.

You have business understanding and knowledge as well as problem solving skills.

You have organizational and interpersonal skills.

You have knowledge related to relevant IT tools and systems ideally in systems including Salesforce and/or SAP.

**This is what we offer for you:**

**Meaningful job:** We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

**Inspired and motivated teams:** We have highly skilled workforce. We are a multifaceted, international organization that works as a team to achieve our shared objectives.

**Development opportunities:** With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

**Responsibility for people and environment:** Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

**Comprehensive benefit package:** UPMs benefit package includes medical, dental and vision insurance, paid time off and a 401(k) retirement plan.

**Additional information:**

This position will be located in **Naperville, IL**. UPM Naperville is home to UPMs North American paper business including Communication Papers and Specialty Papers. The sales organization is comprised of external sales and technical customer service. The regional Supply Chain organization consists of customer service, planning, logistics and analytics. These teams are responsible for selling and servicing both locally made and imported paper.

**by December 22nd, 2021**.

Please note that we are going through the applications already during the application period, and you may be contacted already before the application deadline.

For support with submitting your application, please contact the HR Service Center at or tel

This Job Description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer.

UPM Communication Papers is the world's leading producer of graphic papers, offering an extensive product range for advertising and publishing as well as home and office uses. The high performing papers and service concepts of UPM add value to our customers' businesses, while actively fulfilling demanding environmental and social responsibility criteria. With headquarters in Germany, UPM Communication Papers employs approximately 7,000 people. More about UPM Communication Papers and its products at

Follow UPM Communication Papers on

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