- Supporting customers via e-mail, phone, and other channels.
- Actively listen and identify customer needs and concerns to effectively provide top tier service.
- Investigates customer inquiries and identify proper course of action.
- Attends vendor and department meetings for continued learning including product training, product documentation, product compliance and other functions that relate to work duties.
- Responsible for providing product documentation support including manuals, data sheets, quality certificates and others as needed.
- Assists customers in buying decisions, consistently recognizing, and offering cross-sell/upsell opportunities.
- Processes and updates customer orders/quotes and/or changes orders/quotes in a timely and accurate manner meeting departmental productivity metrics.
- Responds to post-order customer service requests such as handling customer issues and complaints; returns and communicates anticipated delays and actions being taken to provide a resolution in a timely manner. Makes returns/or replacement decisions to resolve customer issues or complaints as needed.
- Responsible for national security requirements and export compliance of all transactions.
- Performs other duties as assigned.
- Minimum of a High School Diploma is required.
- 3 to 6 months of prior customer service experience preferred.
- Proven ability using the Internet and Microsoft Office (Outlook, Word, Excel, PowerPoint), with ability to learn other software as needed.
- Aptitude to learn and comprehend scientific vocabulary/terminology.
- Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
- Excellent communication skills, both written and verbal, to communicate to all levels of the organization clearly and concisely.
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Customer Service Specialist
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UPMers Naperville, United StatesCustomer Service Specialist page is loaded **Customer Service Specialist** · **Customer Service Specialist** · locationsNaperville, Illinois time typeFull time posted onPosted 28 Days Ago job requisition idNB **leads the forest based bioindustry into a sustainable, innovation-d ...
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UPM Uruguay Naperville, United StatesCustomer Service Specialist page is loaded **Customer Service Specialist** · locationsNaperville, Illinois time typeFull time posted onPublicado hace 18 das job requisition idNB UPM dirige la bioindustria forestal hacia un futuro sostenible, innovador y apasionante. La capacidad ...
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University of Colorado Aurora, United StatesAccess Services Specialist University Staff · Description · University of Colorado Anschutz Medical Campus · Department: Strauss Health Sciences Library · Job Title: Access Services Specialist · Position #: – Requisition #: 33817 · Job Summary: · Nature of Work: · Supervision Exe ...
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Select Medical Aurora, United StatesOverview · Patient Service Specialist · Centennial, CO · Job Description · When patients enter our center in Centennial, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both ...
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TEKsystems Crest Hill, United StatesJob Description: · Currently going through a Merger with CapStar. This consultant will be working side-by-side with our TM (Treasury Management) Client Service team members; may require answering client calls, triaging their request and fulfilling the clients request or handing ...
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NetImpact Strategies Aurora, United StatesJob Description: · We are currently seeking a highly capable and experienced IT Service Desk Specialist - Level II to join our team in Aurora, CO. As an IT Service Desk Specialist, you will be responsible for providing comprehensive support for incident and request management, d ...
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Amerit Consulting Vernon Hills, United StatesOVERVIEW: · Our client, a US Fortune 250 company and a global medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an accomplished Pricing Specialist. · *** JOB ID: 48694 · *** JOB TITLE: Pricing Specialist · ** ...
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Arapahoe County Government Aurora, United States· Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families. · Our Vision:To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults ...
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Children's Hospital Colorado Aurora, United StatesApply for Job Job ID 86505 · Location Aurora, Colorado · Full/Part Time Full-Time · Regular/Temporary Regular · Add to Favorite Jobs · Why Work at Children's.... · Here, it's different. Come join us. · Children's Hospital Colorado has defined and delivered pediatric healthc ...
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Customer Service Specialist - Vernon Hills, United States - Sterling Engineering
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Description
Title: Customer Service Specialist Location: Vernon Hills, IL Hire Type: Contract-to-Hire, Hybrid work schedule Pay Rate: $20.00/hour (W2, with employee benefits) Overview: Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.As a contract employee of Sterling, you are eligible to receive aFull Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan.
Job Summary: Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all of our scientific customers around the world.
Job Duties: