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Miami

    Overnight Front Desk Guest Service Associate - Miami, United States - Roami

    Roami
    Roami Miami, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Here at Roami the Overnight Front desk Guest Services Agent position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay

    Job Details:
    • Shift: 11PM-7AM.
    • The primary responsibilities of the Front desk Guest Services Agent will be through superb fieldwork, which includes (but is not limited to): welcoming guests upon arrival and providing friendly and efficient service to guests.
    • The Front desk Guest Services Agent's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively.

    Additionally, you can expect to do the following during your scheduled shifts:
    • Greet guests and visitors warmly and make them feel welcomed and attended.
    • Review daily arrivals and prepare for guest arrival.
    • Anticipate guests' needs to accommodate them and provide exceptional guest service.
    • Perform all guest arrival tasks.
    • Monitor and engage with guests in the lobby/bar area, ensuring safety & security.
    • Offer restaurant and activity recommendations.
    • Assist guests in arranging transportation, tours, etc.
    • Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc.
    • Maintain inventory of valet/guest service supplies and order new stock as needed.
    • Comply with attendance rules and be available to work regularly.
    • Perform any other job-related duties as assigned.
    • Maintain a professional appearance and manner at all times.
    • Can communicate well with guests.
    • Must be willing to "pitch in" and help co-workers with their job duties and be a team player. They assist in other departments if needed.
    • Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
    • Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation.
    • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

    What We're Looking For:
    • A minimum of 1-year Valet experience is required.
    • Spanish English Bilingualå.
    • Ability to operate manual & automatic vehicles.
    • Ideal candidates with a valid driver's license and clean motor vehicle record (a current MVR will need to be provided).
    • Work experience in hospitality, customer service, or property management preferred.
    • Flexible schedule availability is required.
    • Organized, hardworking, ownership mentality, and detail-oriented.
    • Understanding of how travel planning websites operate, like , AirBnb, Trip Advisor, etc.
    • High energy, bubbly personality, and customer service attitude.
    • Local restaurant and "things to do" knowledge of the city.
    • Must have a service-oriented mindset and be capable of making every guest feel valued.
    • An ability to interact professionally and responsibly with guests, management, and vendors.
    • A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently.
    • Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack, Google Suite).
    • Flexible schedule and is open to working evenings, weekends, and holidays.

    Please note that employment with Roami is contingent upon successfully completing a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information. By applying for this position, you consent to these checks.

    Roami is an equal-opportunity employer and is committed to providing accommodations to applicants with disabilities in accordance with the ADA. If you require accommodations during the application or interview process, please contact We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.

    About Roami:

    Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused.

    WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo.

    HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience. As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.

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