Online Support Services Associate - Miami, United States - Florida International University

Florida International University
Florida International University
Verified Company
Miami, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally.

Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice.

Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S.

News and World Report places dozens of FIU programs among the best in the nation, including international business at No.

2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.


Job Summary

  • Troubleshoots various technical issues related to the university¿s learning management system (LMS) and tools used within, such assisting with how to login, change their password, access their courses, view course content, etc.
  • Helps guide instructors and students on the technical use of various features and functionality of the university¿s learning management system (LMS) and tools used within.
  • Collaborates with LMS Administrators and Instructional Designers to resolve course content or LMS related issues.
  • Troubleshoots compatibility issues with students in regards to file formats to ensure successful uploads for assignments, proctored exam technology to take exams, and other technical features and tools to help students succeed at using the university¿s learning management system (LMS).
  • Assists faculty in regards to resolving basic technical issues, utilizing their courses, student concerns, and general LMS concerns.
  • Assists students with general information inquiries regarding FIU Online, otherwise refers them to the proper academic unit.
  • Ensures all incoming inquiries (cases) in the FIU Online Support ticketing system are handled adequately within a 24 hour period.
  • Ensures all incoming inquiries via phone calls and live chats are answered and provided a high level of quality support.
  • Attends technical training related to system updates, as required by the department or university.

Minimum Qualifications

  • High school diploma with one (1) year of experience in a related field.

Departmental Requirements

  • Day and evening shifts; includes weekdays and/or weekends, and some holidays.
  • Available work hours (on campus & remote) can range between 8:00ammidnight

Desired Qualifications

  • Customer service experience.

Job Category

  • Staff

Advertised Salary
- $31,200 - $35,000


Work Schedule
Begin time: 9:00 AM

End time: 5:30 PM


Pre-Employment Requirements

  • Criminal Background Check

Other Information

  • Ability to work flexible hours as needed.
  • Ability to work evenings, weekends, and holidays.
How To Apply


Prospective Employee
-
_This posting will close at 12:00 am of the close date._
How To Apply


Current Employee
-
_This posting will close at 12:00 am of the close date._
How to Claim Vet Preference


Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions.


The conditions are as follows:

  • Veterans with a VA serviceconnected disability
  • Spouses of veterans with permanent and total serviceconnected disability
  • Honorably discharged veterans with wartime service.
  • Unmarried widow or widower of a veteran who died as a result of a serviceconnected disability
  • A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.
If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling

Disclosures


Clery Notice
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, PG5 Market Station).
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