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Client Services Representative
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Customer Service Representative
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Guardian Jet Center Ontario, United States**Summary**: · Customer Service Representatives (CSR's) are responsible for providing the highest level of service to each customer who visits the Fix Based Operation (FBO). The CSR's are members of the Welcome Team and are vital positions to The Company as they provide the first ...
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Client Service Representative
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E-commerce Customer Service Representative
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Call Center Customer Service Representative
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Reboot Tech Ontario, United States_**REBOOT TECH, LLC is an R2v3-certified start-up company in IT asset disposition (ITAD) and end-of-life electronics recycling. We are searching for a reliable and qualified Sales Service Representative. **_ · **Responsibilities include but are not limited to**: · - Promote Reboo ...
Customer Service Representative - Rancho Cucamonga, United States - MasonHub, Inc.
Description
**Customer Service Representative**
at MasonHub Rancho Cucamonga, CA **Company Overview**
MasonHub Inc. is an innovative new provider of fulfillment technology and services founded in 2018 in Los Angeles. With experienced management and technical teams that understand the unique requirements of omnichannel fulfillment, our goal is to modernize the $150 billion 3PL industry with cutting-edge technology and unmatched hands-on service. MasonHub is backed by Canvas Ventures.
We built MasonHub from the ground up to support and scale rising, omnichannel brands that prioritize the customer experience. Rather than force retailers to adapt to outmoded and inefficient software, MasonHub is uniquely engineered to optimize inventory management and shipping. Our clients include disruptive activewear retailer Carbon38 and luxury size-inclusive e-commerce destination 11 Honor.
**Position Summary:**
Customer service is at the heart of MasonHubs operation. We are seeking an experienced professional with a background in 3PL, Wholesale, Ecommerce or CPG industries, with familiarity of EDI/SPS systems. As a Customer Service Rep, you will be responsible for working closely with external and internal customers to resolve issues, ensuring an efficient flow of communication between channels. You will work with your direct manager to prioritize escalated issues to meet SLA commitments. On our team, youll have the support to excel at work and the resources to build a career you can be proud of. There is plenty of room to grow.
**This position requires at least a 1-year commitment before moving around internally and is not a remote role. You will be required to be in the office during working hours.**
**Duties & Responsibilities:**
Answer Incoming Requests within SLA guidelines
Effectively communicate with all functional areas and facilities leadership.
Strong understanding and knowledge of an OMS/CRM and WMS
Provide feedback to leadership on areas of improvement
Ability to multitask in an extremely fast paced environment.
Investigates and resolves complex issues
Follows all required SOPs
Ability to work independently
**The Ideal Candidate Should Be:**
Empathetic and Friendly with a Professional Demeanor
Detail Oriented
Computer proficient
Punctual and Dependable
Quick Learner
Thrives In Fast Paced Environments
Flexible
Career Oriented
**Basic Qualifications**
Proficient in Microsoft Excel & Word applications.
Zendesk, Kustomer or similar customer ticketing system
At least 1 year of experience operating inside of an OMS/CRM system
Must be a team player with a strong work ethic
**Preferred Qualifications**
Logistics Experience
B2B/Wholesale customer service
EDI/SPS
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in MasonHubs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order
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Expires 05/31/2023
**Voluntary Self-Identification of Disability**
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.
Disabilities include, but are not limited to:
Autism
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cancer
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or hard of hearing
Depression or anxiety
Diabetes
Epilepsy
Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
Intellectual disability
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
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1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.