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    Business Systems Analyst - San Diego, United States - MILLENNIUMSOFT

    MILLENNIUMSOFT
    MILLENNIUMSOFT San Diego, United States

    2 weeks ago

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    Description

    Position : Business Systems Analyst (Salesforce Admin Certification is Required)

    Location : San Diego, CA

    Duration : 9 Month

    Total Hours/week : 40.00

    Client: Medical Device Company

    Job Category: Information Technology

    Level of Experience: Mid-Level

    Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)

    Work hours - some flexibility: 8am-5pm/ 8:30a-5:30/9a-6p

    3 must haves on the resumes:

    • Communication/Listening, SAP business analysis experience, Attention to Detail.
    • Willing to learn and ok with changing priorities (flexible).

    Job Description:

    • Our Business Systems Analysts are responsible for supporting day to day business operations and Global Customer Services enterprise systems.
    • This role focuses on learning how associates and customers interact with client systems to sell, install, and provide ongoing support.
    • Core technologies include Salesforce and SAP ECC/CRM. Excellent listening and communication skills will be essential for success in this role.
    • In working with stakeholders and team members you will be part of a team helping to solve interesting and complex problems with innovative technology solutions.
    • This is a great role to receive mentorship and training from a wide variety of experts as you grow into your career as a systems analyst and project manager.
    • Day to day
    • This position is responsible for working closely with project managers and product owners to successfully execute on Salesforce/SAP projects while supporting client user environments.
    • You will provide initial triage on new support cases and help identify business requirements for our Salesforce/SAP environments.
    • Submitting break/fix tickets and system enhancement requests is a primary responsibility in this role.
    • You will be a part of our agile delivery team releasing monthly enhancements to associates and customers.
    • Helping users navigate systems and answer questions Ability to critically think, be a team player, and show up ready to jump in wherever needed are must haves.

    Must have experience:

    • Excellent analytical & communications skills
    • Strong interpersonal skills and able to collaborate and work effectively with a variety of individuals
    • Ability to prioritize and manage multiple projects and tasks. Well organized and proactive
    • Proficient with MS Windows applications, i.e. Word, Excel, Powerpoint, Visio, etc.
    • Bachelor's Degree in Information Technology, Business Systems or a related technical discipline is highly desirable (Bachelor's degree can substitute for 3 years related experience)
    • Experience working in complex enterprise software environment
    • Experience working with diverse teams to gather system requirements

    Nice to have experience:

    • Agile methodology environments
    • Working SAP and Salesforce systems
    • Agile-Scrum and/or Project Management certifications
    • Working in global healthcare or similar fields
    • Salesforce admin certification
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