Help Desk Service Specialist - Carson City, NV, United States - INSPYR Solutions

INSPYR Solutions Carson City, NV, United States

3 weeks ago

Description

Help Desk Service Specialist - Long Term Project - Carson City, NV

Title:
Help Desk Service Specialist

Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer's technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.

Writing customer communications, processes, and other customer-facing documentation.
Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
Work within an Agile environment.
Solid knowledge of Service Desk and Customer Support center operations.

Minimum of two (2) years' hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

An Associate's degree in an Information Technology related field.
Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

CompTIA A+, CompTIA Network+, CompTIA Security +

MCSA:
Windows 10
Udemy IT Help Desk Professional

The contractor will provide and assist our Government client with the following activities based on the agreed-upon project plan/schedule;
Complete work and project tasks assigned by the Manager on mutually agreed-upon deadlines.
The contractor must be able to work in an Agile/Scrum environment. Agile experience is not required but is desirable.

Routine reporting will include but is not limited to the methods defined below as part of the Agile process and is documented using Microsoft DevOps software or other methods mutually agreed upon:

Agile is a philosophy for incremental product development based on a shared set of principles.

The contractor will support these principles by participating in a team environment, maintaining a supportive attitude, working well with staff and contractors, and the flexibility to adapt to changes.

Client allows for up to 25% remote work, from your duty location, at the discretion of the section Manager.

Comprehensive medical benefits, Retirement much more

As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions.

We understand and value the unique needs of highly skilled information technology professionals in the industry and always strive to stay above the curve.

Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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