Ind Service Support Specialist 1st Shift - Lyon Station, United States - East Penn Manufacturing - Deka Batteries

East Penn Manufacturing - Deka Batteries

Verified Company

Lyon Station, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Get to know East Penn:
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do. More than 38% of our workforce has over a decade of service.

Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

EOE/VEVRAA

Overview:

East Penn is seeking an
Industrial Service Support Specialist for our Fleetwood branch, who will be responsible for all inbound customer service requests; dispataching technicians for customer issues requiring on-site resolution; and organizing technician schedules.

Responsibilities:

Phone coverage interaction with customers with service needs
Field all service calls and assign work to technicians
Maintain schedules for technicians
Actively pursue work for technicians
Maintain & run monthly contract list for PM work & set up appointments for the PM work
Notify technicians of schedule, changes and do prejob paperwork
Maintain customer base in Somax database
Do minor quotes for current customers
Receive post job paperwork and price out service work orders, get PO and process for billing
Close out service work orders in Somax when completed
Maintain files of completed service work orders
Take parts calls from customers
Order parts for vendors
Communicate with suppliers to get EPM pricing, compute customer pricing
Manage cell orders and cell stock for the branch
Complete internal forms for warranty as needed
Complete paperwork to bring batteries or chargers into the shop for repair
Interact with Service Mgr. to maintain work flow
Contact vendors for product and part information
Maintain and order office supplies for the group
Sort and distribute mail
Other responsibilities as requested

Qualifications:
Excellent communication skills, good math skills, computer training or comparable experience in WORD, and EXCEL, ability to work with confidential information, good typing skills, ability to use all types of office equipment, previous secretarial/clerical experience or training, good phone skills, good organizational skills, and good interpersonal skills

East Penn Benefits:

East Penn offers excellent benefits:

Competitive compensation
Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
Retirement Savings Plan with company match and a 3% employer contribution
9 paid company holidays, 2 paid personal holidays, and 10 paid vacation days annually
Employee assistance program
Fitness Discounts
Promotional opportunities