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    Customer Service Representative - Baltimore, United States - ROCS Grad Staffing

    ROCS Grad Staffing
    ROCS Grad Staffing Baltimore, United States

    4 days ago

    Default job background
    Legal
    Description

    Why You Want to Work Here:

    This is a great opportunity to join a fast-paced Northeastern law firm that is seeking an experienced customer service representative. The Customer Service Representative (CSR) handles inbound calls from members who have legal concerns and need to discuss their legal options with an attorney at the law firm. The CSR will gather all of the appropriate information and provide instructions to the customer to expect a return call from an attorney within the law firm.

    Responsibilities of the Customer Service Representative:

    • Handles a high volume of inbound calls to assist membership base
    • Opens legal matters by gathering appropriate information
    • Updates member demographic information
    • Communicates with various departments throughout the day to assist members as needed
    • Meets daily and monthly call quotas and compliance requirements
    • Adheres to all firm guidelines and policies

    Requirements of the Customer Service Representative:

    • No degree required
    • Minimum 1-year inbound/outbound call center experience
    • Must have excellent customer service skills and be detail-oriented
    • Must have reliable fast speed internet
    • Ability to type and talk while assisting members
    • Ability to prioritize and manage time appropriately to meet all daily goals
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