- Design, implement and ongoing support of physical and virtual (VMware, Hyper-V, etc.) server environments
- Design, implement and ongoing support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Familiarity with physical server configuration (RAID arrays, iLO/iDRAC/TSM setup, rack mount installation)
- Familiarity with iSCSI NAS/SAN implementation/config/mgmt. in Windows and VMWare environments
- Familiarity with network device configuration (CLI) including static routing and ACL entry
- Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Engineer and implement system solutions for customers using technologies that meet their needs
- Implement and support high availability and disaster recovery solutions
- Remote access solution implementation and support: VPN, Terminal Services, etc.
- System documentation and consulting services to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Improve customer service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Escalate service or project issues that cannot be completed within agreed service levels
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- Develop in-depth knowledge of the service catalog and how it relates to customer's needs
- Document internal processes and procedures related to duties and responsibilities
- Responsible for entering time and expenses in SAGIN's systems as they occur
- Understand processes by completing assigned training materials
- Work through project tickets and phases as assigned by an Account Manager
- Enter all work as service or project tickets in SAGIN Help Desk system
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
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Systems Engineer - Chicago, United States - Sagin
Description
Job DescriptionJob Description
Company Overview
SAGIN, LLC is a management consulting firm that provides management consulting, IT managed services, executive search and development and risk management/internal audit services. ).
SAGIN, LLC helps companies grow, change and deliver measurable results and has a proven ability to maximize operational efficiencies, unlock growth potential, and empower transformative change. Our team has a unique blend of industry and consulting experience, providing pragmatic solutions to complex issues while leveraging industry best practices.
Position Description
The System Engineer is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's IT environment (on-premise, cloud and/or hybrid), coordinating complex projects, and implementing solutions. Individuals in the System Engineer role are expected to be able to operate autonomously as well as under direct supervision of a supervisor. The System Engineer is also expected to assist SAGIN team members on escalated issues in addition to providing training and mentoring to junior team members.
Basic Functions
Additional Duties and Responsibilities
Company DescriptionSAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.Company DescriptionSAGIN is a growing professional services firm with opportunities in IT Managed Services and Consulting. We work with a wide array of clients giving our employees a broad base of exposure and experience.