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    Systems Engineer - Chicago, United States - Conagra Brands

    Conagra Brands
    Conagra Brands Chicago, United States

    2 weeks ago

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    Description

    **The Systems Engineer - Executive Support provides exceptional white-glove IT support to our senior leadership team and their administrative assistants. They possess a strong technical background, exceptional communication skills, and the ability to deliver outstanding customer service in a fast-paced environment. This role involves providing onsite and remote support, ensuring smooth operations, resolving technical issues promptly, and maintaining a high level of professionalism. The Systems Engineer Executive Support works in tandem with the Sr. Systems Engineer Executive Support and End User Compute teams to ensure a high level of availability for all technologies supported.**

    **Position Responsibilities**

    + Provide Executive C-Suite support and assistance to senior leadership and their administrative staff

    + Maintain flexible working hours as necessary

    + Ensure confidentiality and discretion

    + Respond promptly to IT support requests, troubleshoot technical issues, and provide resolutions in a timely and professional manner

    + Provide C-Suite meeting support including Board Meetings, Investor calls, and external meetings as necessary, both onsite and remote

    + Provide basic home network troubleshooting, audio/visual, and workstation setup

    + Proactively monitor and manage system performance, security, and data integrity to ensure smooth operations for senior leadership and their administrative staff

    + Train senior leadership and their administrative staff in the effective use of technology tools and systems

    + Handle after-hours calls and emails from senior leadership and their administrative staff as needed

    + Collaborate with cross-functional teams to develop and implement IT policies, procedures, and best practices

    + Collaborate with our third-party service partner to ensure business partner centric service delivery

    + Ensure capabilities and support are defined and at appropriate levels for service delivery

    + Must adapt and quickly adjust to changing requirements, schedules and priorities

    + Performs other duties as assigned to include Desktop , Mobile Device Management, and Collaboration/AV support

    + Domestic Travel: Up to 15%

    **Position Qualifications**

    + Bachelors Degree (Computer Science or other degrees)

    + 3+ years in Information Technology or relevant experience

    + Ability to work with a team as well as independently

    + Ability to lead team members on initiatives that are prioritized by the business

    + Ability to work proactively, identify and resolve issues before they become problematic

    + Experience interacting with Vendors and IT contractors

    + Experience supporting video conferencing platforms (Teams, Webex, Zoom)

    + Experience supporting operation of conference room equipment (Cisco Room Systems, Crestron Room Controls)

    + Excellent oral and written communication skills

    + Problem solving ability (troubleshooting, prioritization, and escalation skills)

    + Adaptability and flexibility in a fast-changing environment

    + Knowledge of required technologies (incl. 3rd party solutions)

    #LI-MC1

    #LI-Hybrid

    #LI-Associate

    **Our Benefits:**

    We care about your total well-being and will support you with the following, subject to your location and role:

    + Health: Medical, dental and vision insurance, company-paid life, accident and disability insurance

    + Wealth: great pay, incentive opportunity, matching 401(k) and stock purchase plan

    + Growth: online courses, virtual and classroom development experiences

    + Balance: paid-time off, parental leave, flexible work-schedules (subject to your location and role)

    **Our Company:**

    Conagra Brands is one of North America's leading branded food companies. We have a rich heritage of making great food, and a team thats passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye, Marie Callender's, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic, and emerging brands, including Angie's BOOMCHICKAPOP, Duke's, Earth Balance, Gardein, and Frontera.

    We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visit ) .

    Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. ?

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