- Find ways to wow customers in every interaction
- Anticipate problems, offer solutions, and turn failures into wins
- Field requests, schedule services, and communicate changes to customers, technicians, and managers
- Make sure the office, technicians, managers, and customers are set up for success
- Keep scrolling for more details
- 2+ years customer service experience
- 1+ years working in a call center or professional office environment
- High school diploma or equivalent
- Attention to detail and high standards of work quality
- Hunger for knowledge and professional development
- Competitive approach to both individual and team performance
- Willingness to take on new challenges and seek out opportunities to improve business operations
- Salary: $18-24/hr to start (depending on experience) plus annual bonus plan
- Pride in your work and the Sprague mission
- A supportive team environment based on family values
- Unlimited growth opportunities, with tuition assistance and leadership training
- Company-provided phone
- Health, Vision, Dental Insurance within 30 days of hire
- 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
- Paid time off: Personal time available day 1, holiday and vacation time after 90 days
- Child care assistance and college savings plan
- 2+ years customer service experience
- 1+ years working in a call center or professional office environment
- High school diploma or equivalent
- Constantly sitting at a desk to operate a computer, telephone, and other office equipment
- Constantly communicating with internal and external customers by telephone, in-person, and over email
- Frequently walking and/or stooping to access files, equipment, and supplies
- Occasionally lifting up to 50lbs
- Answer incoming service requests by multi-line phone, email, or online portal
- Research customers' requests to uncover all potential needs and concerns, then determine appropriate action
- Triage complaints and service issues with empathy and problem-solving approach
- Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken
- Develop valuable relationships with customers, delivering first-class customer service in every interaction
- Schedule service calls, providing complete and accurate information to technicians, managers, and customers
- Assist managers and technicians with mapping, routing, and assignment of accounts and service calls
- Provide first-tier technical support for customers and service personnel, escalating to IT support or manager as needed
- Conduct accounts receivable activities, including outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements
- Track product and equipment inventory, manage orders, check-in and organize deliveries
- Support sales team by tracking leads, pricing details, setting up accounts, logging contacts and activities, and generating reports
- Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately
- Run, manage, and deliver reports according to schedule and audience
- Maintain and organize office and pest management supplies, equipment, and records
- Serve as an alternate point of contact for internal and external customers when Branch or Account Managers are unavailable
- Ability to communicate effectively verbally and in writing with customers, peers, and managers
- Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
- Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
- Ability to adapt quickly and work effectively in a fast-paced office environment
- Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
- Attention to detail and ability to recognize and correct errors and inconsistencies
- Proficiency in computer software and systems including, but not limited to Microsoft Office (Word, Excel, Outlook), scheduling and mapping software, billing systems, and web-based portals; ability to learn new software quickly
-
Production Supervisor
2 weeks ago
xStellar Inc Claremont, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · - Vision insurance · **Job Summary** · We are looking for dependable individuals that are looking for a long term ...
-
Store Manager
2 weeks ago
BUCO Claremont, United States2024/05/14 · Reference Number · Description · **Manage Profitability**:To ensure continuity, growth, and profitability of the Store through the management of costs and the maximization of sales turnover and returns. Identifies new business opportunities, take calculated risks; an ...
-
Security & Special Operations Technician
2 weeks ago
The Webb Schools Claremont, United States**Job Title**:Security Officer & Special Operations Technician** · **Department**: Security and Special Operations · **Reports to**:Director of Security and Special Operations · **Status**: Non-exempt/Hourly Staff, Full-Time, Benefited · **SUMMARY** · The primary responsibility o ...
-
Machine Operator
3 weeks ago
xStellar Inc Claremont, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · **Job Summary** · We are looking for dependable individuals that are looking for a long term opportunity with great medical benefits. We are a company t ...
-
Production Associate
2 weeks ago
xStellar Inc Claremont, United States**Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Vision insurance · **Job Summary** · We are looking for dependable individuals that are looking for a long term opportunity with great medi ...
-
Food Production Supervisor
2 weeks ago
Awesome Sauce LLC Claremont, United StatesJob Overview: · We are seeking a highly skilled and experienced Food Manager to oversee our food processing operations. The Food Manager will be responsible for ensuring compliance with FDA regulations, maintaining a safe and sanitary work environment, and managing a team of food ...
-
Finance Manager
1 week ago
Turning Points Network Claremont, United StatesWe are seeking a dedicated and detail-oriented Finance Manager to join our team. The Finance Manager will be responsible for overseeing all financial aspects of the organization, ensuring financial health and compliance with all relevant regulations. This role is crucial for main ...
-
Vice President for College Advancement
1 week ago
Pitzer College Claremont, United StatesInquiries Regarding Application Status · **Location**: · Claremont, CA · Job Posting Title: · Vice President for College Advancement · Job Details and Requirement: · - Executive Summary · - Pitzer College, a top-ranked liberal arts and sciences college, seeks an experienced, stra ...
-
Maintenance Supervisor
3 weeks ago
Canam Claremont, United States**Job Description** JOB SUMMARY**: · Supervise department personnel in performing preventative maintenance tasks on the facilities and machinery. Plan for, schedule and manage repairs to machinery and the facility. Plan and execute large machinery and facility projects and CAPEX. ...
-
Fitter Second Shift
2 weeks ago
Canam Claremont, United States**Company Description** Company Description** · Canam Bridges designs, manufactures and installs steel bridges for major infrastructure contractors across North America. Canam Bridges is a member of Canam Group, which has over 3,500 employees and operates 11 plants in North Ameri ...
-
Retail Sales Associate
3 weeks ago
Cumberland Farms Claremont, United StatesADDITIONAL $1.00 PER HOUR NIGHT DIFFERENTIAL PAY · TEXT CUMBYS TO TO APPLY · **Job Description**: · Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interested in starting a career in retail? Do you thrive in fast paced environme ...
-
Cgu - Sah Administrative Assistant
3 weeks ago
Claremont Graduate University Claremont, United StatesJob Posting Location: · Claremont, CA · Job Posting Title: · CGU - SAH Administrative Assistant · **Job Description**: · ANTICIPATED SALARY: $20-$22 per hour · PRIMARY PURPOSE/GENERAL DESCRIPTION · This position reports to the Assistant Director for the School of Arts and Humanit ...
-
Assistant Director, Family Giving
1 week ago
Pomona College Claremont, United StatesJob Posting Location: · Claremont, CA · Job Posting Title: · Assistant Director, Family Giving · **Job Description**: · - Pomona College has mandated the COVID-19 vaccination for all employees. New employees are required to show proof of full vaccination against COVID-19 or reque ...
-
Marketing and Admissions Director
2 weeks ago
Elm Wood Center Claremont, United StatesFall in love with Elm Wood Center and join our team as our Full Time Marketing and Admissions Director today · Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical s ...
-
Administrative Support
1 week ago
NHI Mechanical Motion, LLC Claremont, United StatesAdministrative Support · **Location**: Claremont, NH · **Reports To**: Director - Customer Success and Administrative Support · **Updated**: 3/28/24 · **Salary: $ $ 27.88** · **Position Summary**: · **Essential Functions**: · Reasonable accommodations may be made to enable indivi ...
-
Scholarly Communications Librarian
3 weeks ago
The Claremont Colleges Services Claremont, United StatesThe Claremont Colleges Services (TCCS) is the central coordinating and support organization for a highly regarded cluster of seven independent colleges known as The Claremont Colleges. TCCS, with about 300 staff members, provides exceptional shared services to 9,000 students, and ...
-
Receptionist
2 weeks ago
Front Porch Claremont, United StatesClaremont Manor Retirement Community is recruiting for a part time receptionist. · Receives callers at community/office, determines nature of business, and directs callers to destination by performing the following duties. · ESSENTIAL FUNCTIONS · Include the following. Other duti ...
-
Maintenance Multi-skilled Tsa
2 weeks ago
Prysmian Group Claremont, United StatesExperience · - What We Are Looking For: · years or more experience industrial or manufacturing electro-mechanical maintenance, or equivalent military background.- · - Experience troubleshooting bearings, chains, sprockets, gearboxes, and electrical/mechanical equipment.- · - Expe ...
-
Iron Worker
2 weeks ago
Canam Claremont, United States**Job Description** JOB SUMMARY**: · Fabricate, erect, and dismantle structural steel bridge framework according to engineered drawings and blueprints, performing such work consistent with corporate mission, values and departmental financial objectives. · **ESSENTIAL FUNCTIONS**: ...
-
Patient Care Attendant-apprenticeship
3 weeks ago
DHA - Valley Regional Hospital Claremont, United StatesAre you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high-quality care in our community? · At Valley Regional Hospital, patients are the center of our coordinated care system and right now we have an opening for a Patient Ca ...
BAC - Customer Service and Operations Support - Claremont, United States - Sprague Pest Solutions
Description
:Do you get excited about great customer service, solving problems, and unlimited learning? If you also appreciate a supportive team culture, variety in your work, and making a positive difference while making a living, then you should join the Sprague family as a Branch Administrative Coordinator.
The Branch Administrative Coordinator's primary responsibilities are customer service, compliance, and problem solving. No day is ever the same This position supports the greater Los Angeles market and is based out of Montclair.
What you'll do:
What you bring to this role:
What we do at Sprague:
Sprague Pest Solutions is one of the fastest-growing commercial pest control companies in the West, headquartered in Tacoma, WA. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect, teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention.
What you'll get working here:
Benefits:
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Requirements:Education and/or Experience
Environment and Physical Demands
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description:
Position Summary The primary function of the Branch Administrative Coordinator is to provide friendly, knowledgeable, and prompt support for internal and external customers by quickly and effectively addressing actual or potential problems and taking advantage of opportunities to exceed client expectations. The BAC works closely with managers and technicians to ensure efficient service levels, accurate documentation, and customer satisfaction.
Essential Duties and Responsibilities
Knowledge, Skills, and Abilities
PI0561341faea