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    Marketing Manager - Richmond, United States - Capital One National Association

    Capital One National Association
    Capital One National Association Richmond, United States

    2 weeks ago

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    Description
    Center , United States of America, McLean, VirginiaMarketing Manager - Mainstreet Acquisitions Messaging Transformation Strategy Lead - Hybrid


    We're looking for an experienced Marketing Strategist and people leader to drive forward our acquisitions strategy in our first-party marketing programs, leading a team through a broader messaging transformation agenda to unlock outsized business value and operational efficiencies.

    The right candidate will have experience leading a team and driving forward marketing strategies in new, white-space opportunities areas leveraging new MarTech capabilities.

    They will need to work across multiple cross-functional teams, building relationships across the organization and should thrive in a fast paced environment.

    How our hybrid model works
    This role is

    hybrid


    meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting .

    Monday

    and

    Fridays

    are enterprise- wide

    virtual work days . Tuesday, Wednesday and Thursday

    are in-person days for associates to spend time together working in our beautifully-designed team areas.
    Key Responsibilities

    Be the marketing strategy leader defining the destination messaging & user journey strategy across all of our outbound marketing programs in a collaborative cross-functional team (business partners, creative teams, product, tech, legal, compliance, etc).

    Partner with them to provide strategic and tactical thought partnership to evolve the way we acquire customers.

    Oversees, removes barriers, and provides thought leadership across all outbound marketing programs owned by our team.

    Support and guide team members as they navigate a steep change management curve, acting with a bias of leaning in vs out to help problem solve and successfully complete migration of our programs as well as build next generation martech capabilities for messaging (real time, best offers, contextual multi armed bandit testing)

    Guides creative strategy, testing and process improvements, scaling the usage and impact of new capabilities for our campaigns; owns the relationship with our creative partners

    Pushes the thinking for new ideas and envisions the longer-term strategy for our program, getting partners and stakeholders bought into this vision and working in unison

    Owns the relationship with marketing ops to increase the speed to market of our email campaigns and testing, deeply understanding process pain points and proactively coming to the table with solutions to enable marketers to test and learn more quickly

    Works with the business lead to flesh out a mid and long term product roadmap for what capabilities we want to build in SFMC to make a step change in messaging transformation agenda, driving both business and consumer value

    Is the subject matter expert in everything AI/machine learning (Persado, etc) and next generation for martech capabilities; actively researches and reads to understand new capabilities and proactively shares across the team


    Enable direct reports to shepherd multiple marketing creative projects at once from brief to execution through our process while ensuring strategic intent aligns with execution/delivery at every step and timelines are met.

    Work across functions and with multiple stakeholders during the process in a well managed and organized manner.

    Leverage problem solving and influencing skills to ensure marketing initiatives deliver on intent. Bring a data-based approach and customer-first innovative mindset to marketing to continually optimize customer experience and in-market results.


    Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.

    This involves the ability to build presentation materials and cohesive documentation that have equal impact when read as standalone or shared in a meeting environment.

    Ideal Candidate
    Has experience leading marketers in large organizations, along with a proven ability to manage multiple projects simultaneously and meet execution timelines

    Detailed-oriented with strong prioritization skills

    Highly effective communication skills with outstanding writing and presentation abilities

    Experience navigating marketing programs through change to enable to capabilities and strategies

    Can manage the details of multiple projects, deadlines and changing priorities, while maintaining excellent and accurate work

    Experience working in matrixed environments, in complicated processes, with a track record for making them more efficient

    Basic Qualifications
    Bachelor's Degree or Military Experience

    At least 5 years of experience in brand strategy or product marketing experience on the agency or client side, with experience managing multiple channels

    At least 5 years of experience in planning, executing and analyzing marketing programs

    At least 5 years experience in managing creative processes, partnering with creative teams and developing marketing materials

    At least 2 years of people management experience

    Preferred Qualifications
    Masters degree in marketing or business

    At least 1 year developing Marketing Strategies leveraging SalesForce Marketing Cloud

    Experience with Workfront

    At least 2 year of experience in marketing for financial services or another highly regulated industry

    At least 5 years of experience driving optimization plans and creative strategy

    At least 5 years of experience working with cross-functional teams in a matrixed environment with a track record of effectively working autonomously and navigating ambiguity

    At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

    Learn more at the

    Capital One Careers website

    . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
    This role is expected to accept applications for a minimum of 5 business days.
    No agencies please.

    Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

    All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

    Capital One promotes a drug-free workplace.


    Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at

    . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
    For technical support or questions about Capital One's recruiting process, please send an email to


    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities.

    Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.

    (COPSSC).

    #J-18808-Ljbffr
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