Program Coordinator - Orange, United States - Illumination Foundation

Illumination Foundation Orange, United States

1 week ago

Description

Job Description

Job Description"Every person deserves compassion, dignity, and the safety of a place to call home."

Homelessness is the largest social and public health crisis in California. Illumination Foundation (IF) is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Enhanced Care Management Program Coordinator is an administrator role dedicated to upkeep, management, and oversight of front-end and back-end programmatic processes. These include elements of quality assurance, compliance tracking, onboarding, and monitoring inflows and outflows of program volume. This role operates in a fast-paced environment wherein multiple tasks are balanced concurrently. This role requires a high-level of organizational, technological, and communicational skills. This individual will also be centrally involved in communicating information to management and lead housing entities, and will be relied on for insight into program happenings.

The pay range for this position is $ $28.00 per hour, depending on experience.

Responsibilities

Referral / Authorization Processing

Reviewing incoming referrals in under 2 business days.
Assessing if additional supporting documents are needed.
Calling referrer contact if issues are presented with referrals.
Inputting Client Personal Health Information (PHI) into various Health Network Portals and KIPU.
Upon referral review, note all questions that may need to be answered by referral contact in order to ensure the client referred meets admission criteria.
Utilize Google Spreadsheet/Microsoft Excel to create necessary data tracking information.
Responsible for managing email

Hiring / Onboarding

Utilizing JazzHR and any other IF relevant hiring platforms to vet candidates, and coordinate and conduct interviews
Collaborate with management and HR in the onboarding process; this entails processing individuals for hire, communicating relevant onboarding details to management and other relevant parties, coordinating the necessary inflow of hires to match referral volume, etc.

Quality Assurance / Compliance

Auditing charts belonging to housing navigators; this entails charts in IF's EHR, and any other relevant external portals harboring these charts. Auditing requires an examination of deficits in documentation. Deficits in this case are measured against internal and external (contracted) demands, standards, and benchmarks.
Assisting management and lead entities in gauging productivity and performance
Communicating with managerial and lead staff regarding audit / performance results. This is extremely important to parallel the act of auditing insofar as the manager / lead is incumbent to enforce and address any items uncovered in the audit procedure.

May conduct / be involved in...

Tally and collect all data and statistics on ECM referrals, ECM program, program utilization, and operation analytics. Provide reports as requested.
Statistics and Data Report
Policy and Procedures Development.
RC Program and Workflow Development.
Special Projects as requested.

Preferred Experience/Minimum Qualifications

Required:

Possess a proficient ability and willingness to learn and adapt
Be flexible, open, conscientious, and have a good / positive attitude
Possess marked social aptitude / a keen ability to work in social environments
Must be an excellent communicator, and understand flexibility and variability in different communicative styles.
Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams).

Preferred:

Comprehensive knowledge of the ECM program
Bilingual in English and Spanish.

Benefits

Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
Dental and Vision Insurance
Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
Employee Assistance Program
Professional Development Reimbursement
401K with Company Matching
10 days vacation PTO/year
6 days sick PTO/year
10 days holiday PTO/year
Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans

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