- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Supervisory experience required.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
- Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.
- Develop employee morale and ensure training of Front Desk personnel.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.
- Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
- Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
- Participate in required M.O.D. program as scheduled.
- Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
- Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
- Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.
- Ensure that Wage Progress Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
- Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
- Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.
- Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.
- Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
- Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
- Ensure implementation of all Aimbridge Hospitality policies and house rules.
- Understand hospitality terms.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
- Ensure correct and accurate cash handling at the Front Desk.
- Attend monthly all-employee team meetings and any other functions required by management.
- Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
- Obtain all necessary information when taking room reservations.
- Ensure logging and delivery of all messages packages and mail in a timely and professional manner.
- Be aware of all rates packages and promotions currently underway.
- Follow and enforce all Aimbridge Hospitality hotel credit policies.
- Process and handle guest laundry (property specific).
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Maintain and monitor "Lost and Found" procedures and policies according to Aimbridge Hospitality standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Aimbridge tam meeting.
- Focus the Front Desk Department on their role in contributing to the guest service scores.
- Monitor all V.I.P.'s special guests and requests.
- Maintain required pars of all front office and stationary supplies.
- Review daily Front Office work and activity reports generated by Night Audit.
- Review Front Office log book and Guest Request log on a daily basis.
- Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
- Be familiar with all corporate sponsored programs such as airline mileage Triple Upgrade or V.I.P. programs and the standards and procedures for each.
- Maintain an organized and comprehensive filing system with documentation of purchases vouchering schedules forecasts reports and tracking logs.
- Conduct meetings according to Aimbridge Hospitality standards as required by management.
- Other duties as required.
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Manager
1 week ago
Aimbridge Hospitality Sacramento, United StatesThe Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue an Manager, Front Desk, Front De ...
-
Front Desk Manager
1 week ago
Aimbridge Hospitality Sacramento, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...
-
Front Desk Manager
1 day ago
Aimbridge Hospitality Sacramento, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...
-
Front Desk Manager
1 week ago
Aimbridge Hospitality Sacramento, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...
-
Front Desk Manager
1 week ago
Citizen Hotel Sacramento, United StatesJob Summary: · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. M ...
-
Front Desk Manager
1 week ago
Aimbridge Hospitality Sacramento, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...
-
Front Desk Manager
3 weeks ago
Aimbridge Hospitality Sacramento, United StatesJob Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Man ...
-
Front Desk Supervisor
1 day ago
Fort Sutter Tapestry Sacramento Sacramento, United StatesJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor
2 weeks ago
Hyatt Centric Sacramento Sacramento, United StatesJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Agent
3 days ago
Comfort Suites Downtown Sacramento Sacramento, United StatesJob Summary: · **Responsibilities**: · - Greet guests in a friendly and professional manner · - Check guests in and out efficiently · - Handle guest inquiries and provide accurate information about the hotel's services · - Manage reservations and cancellations · - Assist with gue ...
-
Front Desk Agent
1 day ago
Hampton Inn and Suites by Hilton West Sacramento West Sacramento, United StatesTitle: Front Desk Team Member Division: Hotel Operations · Supervised by: AGM or Front Desk Lead Department: Front Desk · Supervises: N/A FLSA Status: Non-exempt · **Job Summary** · The Front Desk Team Member ensures that hotel guests receive hospitable and responsive service at ...
-
Front Desk Associate
3 days ago
Hampton Inn & Suites West Sacramento West Sacramento, United States$17 per hour. Hilton PEP a plus. · Nationally: $ $16.00 · *Rate depends upon state/market* · OTO Development is pleased to announce a wonderful opportunity for a Front Desk Associate. · **What will you be doing most days?** · - Assist guests in the check-in and check-out procedur ...
-
Front Office/ops Manager
5 days ago
Hilton Garden Inn Sacramento Sacramento, United StatesThis is the job description for FRONT OFFICE/OPS MGR (SALARIED) · **Job Title**: Front Office/Operations Manager (Salaried) · **Department**: Rooms · **Company**: Dimension Hospitality · **Reports To**: General Manager, Director of Rooms, Assistant General Manager · **Supervises* ...
-
Associate Governmental Program Analyst
1 week ago
CA Conservation Corps Sacramento County, CA, United States- Under the direction of the Statewide Staff Training Manager/Staff Services Manager I (SSMI), the Associate Governmental Program Analyst (AGPA) provides training and support services for the California Conservation Corps (CCC) management and staff. · - The Training Coordinator i ...
-
PMO Analyst
6 days ago
RADcube Sacramento, United States**PMO Analyst**: · **Type**:Contract | **Location**:Sacramento, California · Role Description: · We are seeking a highly motivated PMO (Project Management Office) Analyst to join our team. · The PMO Analyst will play a pivotal role in supporting project management activities, ens ...
-
Staff Services Manager I
2 days ago
California Department of Fish and Wildlife Sacramento, United States**WE ARE UNABLE TO ACCEPT APPLICATIONS THROUGH INDEED, SEE BELOW INSTRUCTIONS ON HOW TO APPLY** · **Job Description and Duties** · Under the general direction of the deputy executive director, the program manager serves as a member of the executive leadership team, oversees gener ...
-
House Attendant-lobby
1 day ago
Fort Sutter Tapestry Sacramento Sacramento, United StatesJob Summary: · Versión en español disponible a pedido. · The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas se ...
-
Financial Systems Training Specialist
2 weeks ago
Lewis Brisbois Sacramento, United StatesOverview: · The Sacramento, CA office is seeking an experienced Financial Systems Training Specialist to provide hands-on training and development assistance for users on the variety of tools maintained in the Billing/Finance/Accounting areas. Products include: LawTime/Aderant, e ...
-
Administrative Assistant
1 day ago
Platinum Advisors Sacramento, United States: · Job Summary · **Duties & Responsibilities - under the direction of the Senior Executive Assistant** · Manage and organize various scheduling tasks including the Family Calendar, as well as the CEO's business calendar as needed/directed by the Senior Executive Assistant. · - A ...
-
Accountant I
1 day ago
Department of Health Care Services Sacramento County, CA, United States**Why Join DHCS?** · - **About this Role**: · - This position will foster a team environment within the Service Center Unit and provide positive guidance to Service Center staff and support the various FMD Units. The incumbent's work will support DHCS's staff and shareholders thr ...
Front Desk Manager - Sacramento, United States - Citizen Hotel
Description
Job SummaryThe Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
Responsibilities
QUALIFICATIONS:
Featuring a fitness center and bar, as well as a restaurant, The Citizen Hotel, Autograph Collection is located in Sacramento. This 4-star hotel offers a 24-hour front desk and room service. California State Railroad Museum is an 18-minute walk from the hotel and Crocker Art Museum is 1.2 miles away.
At the hotel all rooms come with a desk, a TV and a private bathroom.
Continental and à la carte breakfast options are available every morning at The Citizen Hotel, Autograph Collection.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
USD $64,480.00/Yr.
Compensation Mid
USD $64,480.00/Yr.
Compensation Max
USD $77,376.00/Yr.
Front Desk Manager professionals in Sacramento
-
Nastajah Brown
Laboratory Assistant
-
Simone Johnson
Legal Assistant
-
Tonya Miles
Housekeeping supervisor
-
Evelyn Jacobo
Medical Assistant/HR
-
Devin Osborne
Front Desk Attendant / Cashier / Sales Associate
-
Matthew Kelley
Landscaper