Jobs
>
Arlington

    Customer Success Manager - Arlington, United States - PerformYard

    PerformYard
    PerformYard Arlington, United States

    1 week ago

    Default job background
    Description
    :

    Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire
    PerformYard has developed a simple and effective software product that helps drive corporate and staff performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing 's where you come in

    The Customer Success Manager (CSM) will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product.

    You'll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations.

    The CSM will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer
    This is a 100% Remote position - now & forever
    Requirements
    Key Responsibilities:

    Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
    Establish a trusted advisor relationship with each customer to drive the value of our products
    Respond to phone calls and emails to support adoption, usage and expansion within the customer base
    Meet or exceed aggressive responsiveness and quality goals
    Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
    Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
    Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
    Requirements:

    Customer Success Manager should have a minimum of two years of Customer Success, Account Management, Account Support or related experience, preferably in software
    Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
    Enthusiastic and proactive self-starter with ability to communicate
    Empathy for customer experience, and a desire to make customers successful
    Understanding or previous use of CRM, Customer Success or Help software tools
    Excited to operate in a fast paced start-up environment
    BA/BS degree or equivalent experience
    Behavioral Requirements:

    A desire to do and achieve brilliant things
    Authentically curious, you love learning and improving yourself
    Integrity is fundamentally important to you
    You want to make a real difference
    You are naturally entrepreneurial and Street smart
    Benefits

    In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

    #J-18808-Ljbffr
  • Hewlett Packard

    Customer Success Manager

    1 week ago

    Hewlett Packard Washington, United States

    **_Job Summary:_** · Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible f ...

  • Ireckonu

    Customer Success Manager

    1 week ago

    Ireckonu Washington, United States

    **Customer Success Manager, US Remote** · At Ireckonu, the Customer Success Manager is an empowered position responsible for key elements of the client relationship. This role focuses on building strong partnerships, driving value through project delivery, resulting in positive o ...

  • Vorys, Sater, Seymour and Pease LLP.

    Customer Success Manager

    2 days ago

    Vorys, Sater, Seymour and Pease LLP. Washington, United States

    **Precision eControl is an Ancillary Business of Vorys, Sater, Seymour and Pease LLP. **The Precision eControl group is all about helping brands better manage their eCommerce presence on Amazon and other online marketplaces. As a Client Success Manager, you will be part of a team ...

  • AHEAD

    Client Success Manager

    1 week ago

    AHEAD Washington, United States

    The Client Success Manager drives all aspects of the AHEAD Managed Services customer relationship. The Client Success Manager is also responsible for coordinating the interaction of key AHEAD customers with the AHEAD Managed Services team and AHEAD Service Desk. As such the Clien ...

  • Unit4

    Customer Success Manager

    4 days ago

    Unit4 Washington, United States

    **Company Description** · We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive s ...

  • Leap Finance

    Partner Success Manager

    1 week ago

    Leap Finance Washington, United States

    **About us**: · We are building this and this and this · In short, we are building the platform to drive global careers for millennials from emerging economies We work at the exciting intersection of the 2 hottest trends around - edtech & fintech And we love that we succeed as a ...

  • Harbor Compliance

    Remote - Client Success Manager

    6 days ago

    Harbor Compliance Washington, United States

    **Remote - Client Success Manager** · Full-Time Position | Work from Anywhere (Excluding CA, CO, MT, NY) · **About Harbor Compliance**: · Harbor Compliance is a rapidly expanding technology firm that's reshaping how nonprofits and businesses handle critical compliance challenges. ...

  • Swimlane

    Federal Customer Success Manager/business

    1 day ago

    Swimlane Washington, United States

    **Responsibilities**: · - Achieve quarterly net retention targets by fostering strong relationships and delivering exceptional service to our Federal clients. · - Advise customers on optimal product use to ensure they derive maximum value and achieve their security objectives. · ...

  • Precision for Medicine

    Saas Customer Success Manager

    1 week ago

    Precision for Medicine Bethesda, United States

    **Job Summary**: · As a Customer Success Manager with QuartzBio, you will drive customer retention and growth, support product onboarding and user adoption, serve as the voice of the customer, manage risk and opportunities/threats, use data to monitor customer engagement, and coo ...

  • The Choice, Inc.

    Member Success, Manager

    6 days ago

    The Choice, Inc. Arlington, United States

    The Choice, Inc. is partnering with our client to find an immediate and direct hire, Member Success Manager. The client, located in Arlington, VA is an association that supports and advocates for members of our National Defense forces as well as their families. · The Manager of ...

  • P3Hired

    Customer Success Manager

    6 days ago

    P3Hired Arlington, United States

    Overview · We need an extraordinary team member who thrives as part of a fast-paced team and takes pride in their ability to succeed while delivering value to our customers. Be challenged by innovation and grow professionally by solving one of the most interesting challenges imp ...

  • Updata Partners

    Customer Success Manager

    2 weeks ago

    Updata Partners Arlington, United States

    Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found ...

  • QMULOS LLC

    Consultant, Customer Success Management

    6 days ago

    QMULOS LLC Chantilly, United States

    **Location: Remote** · **Position Type: Full-time** · **About Us**: · **Key Responsibilities**: · - ** Use Case Scoping**: Collaborate closely with our internal teams and customers to thoroughly grasp customer-specific governance requirements, goals, and timelines to properly sco ...

  • Heuristic Solutions

    Manager, Customer Success Team

    1 week ago

    Heuristic Solutions Arlington, United States

    Join a Growing Technology Team and an Awesome Customer Community · Do you... Love leading a team dynamic technical customer support professionals? · Feel a sense of pride when your customers are successful using your software? · Enjoy simplifying complex concepts? · Love being ...

  • TalentRemedy

    Manager, Customer Success Team

    1 week ago

    TalentRemedy Arlington, United States

    Description · Join a Growing Technology Team and an Awesome Customer Community · Do you... · Love leading a team dynamic technical customer support professionals? · Feel a sense of pride when your customers are successful using your software? · Enjoy simplifying complex concepts? ...

  • TalentRemedy

    Manager, Customer Success Team

    2 weeks ago

    TalentRemedy Arlington, United States

    Job Description · Description · Join a Growing Technology Team and an Awesome Customer Community · Do you... Love leading a team dynamic technical customer support professionals? · Feel a sense of pride when your customers are successful using your software? · Enjoy simplify ...

  • Amazon

    Sr. Customer Success Manager

    1 day ago

    Amazon Arlington, United States

    Sr. Customer Success Manager (Military Veterans Encouraged to Apply) · Job ID: | Services LLC · The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth fo ...

  • Heuristics Solutions, LLC

    Manager, Customer Success Team

    2 weeks ago

    Heuristics Solutions, LLC Arlington, United States

    Join a Growing Technology Team and an Awesome Customer Community · Do you... · Love leading a team dynamic technical customer support professionals? · Feel a sense of pride when your customers are successful using your software? · Enjoy simplifying complex concepts? · Love being ...

  • TalentRemedy

    Manager, Customer Success Team

    1 week ago

    TalentRemedy Arlington, United States

    Description · Join a Growing Technology Team and an Awesome Customer Community · Do you... · Love leading a team dynamic technical customer support professionals? · Feel a sense of pride when your customers are successful using your software? · Enjoy simplifying complex conc ...

  • TalentRemedy

    Manager, Customer Success Team

    1 week ago

    TalentRemedy Arlington, United States

    Job Description · Description · Join a Growing Technology Team and an Awesome Customer Community · Do you... Love leading a team dynamic technical customer support professionals? · Feel a sense of pride when your customers are successful using your software? · Enjoy simplify ...