- A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
- 401k with company match
- Paid Time Off and 7 paid holidays
- Employee discounts at all locations
- Paid training and development on and off-site
- Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more
- Respond to customer inquiries or service requests via e-mail or phone in a professional and courteous manner.
- Manage appointment schedules to maintain an adequate workload for all vehicle lines, including detail and accessories, based on assigned hours and appointment numbers, according to technician and advisor availability.
- Schedule service appointments and accurately describe the service needs in the appointment system software.
- Reserve loaners and complete proper forms for the scheduling of rental cards and pick up and/or drop off scheduled appointments. Coordinate drivers, arrange for out of town pick up, and deliver of vehicles.
- Promptly respond to requests from various department personnel (sales, collision, etc.) in a professional and courteous manner to assist in providing the ultimate guest experience.
- Perform follow-up calls to all service customers to ensure that they are completely satisfied with their recent work performed.
- Complete out-going calls to customer base to increase appointment and retention.
- High School Diploma or equivalent required
- Previous experience working in multi-line call center preferred
- Working knowledge of Excel, Outlook and locating information on the Internet required
- Strong written and verbal communication skills required
- Ability to remain calm during confrontation required
- Strong attention to detail
-
Patient Services Representative
1 week ago
UNITED COMMUNITY SERVICES, INC. West Des Moines, United StatesWe have a full-time position available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package. · "UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a differen ...
-
Customer Service Representative
2 weeks ago
Bankers Trust Des Moines, United StatesCustomer Service Representative6/4%Ne5B · There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and ...
-
Customer Service Representative
1 week ago
Titan Industries Urbandale, United StatesAbout ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
-
Customer Service Representative
4 weeks ago
CoWorx Staffing Des Moines, United StatesCoWorx Staffing is currently seeking a detail-oriented Customer Service Representative to join our team in Des Moines, IA. If you have strong organizational skills, a keen eye for accuracy, and the ability to thrive in a fast-paced environment, we want to hear from you · Respons ...
-
Member Service Representative
4 weeks ago
GreenState Credit Union Des Moines, United StatesPosition Summary: · POSITION SUMMARY: · The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provi ...
-
Customer Service Representative
2 weeks ago
Fortune Brands & Security, Inc. Des Moines, United States**Customer Service Representative** · 25300 Al Moen Drive, Des Moines, Iowa · Employees can work remotely · Full-time · Department: Customer Service · **Company Description** · MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every ...
-
Client Service Representative
1 week ago
Grand Avenue Veterinary Hospital Des Moines, United StatesAbout · Grand Avenue Veterinary Hospital is proud to have served the West Des Moines area for over 50 years. Our veterinary hospital is fortunate to be staffed with two experienced, licensed veterinarians Dr. Christy Wauhob and Dr. Emily Gearig. · Our team is committed to educa ...
-
Customer Service Representative
3 weeks ago
AppleOne Des Moines, United StatesJob Description · Job DescriptionTitle: Customer Service Representative · Location: Des Moines, IA (Remote- must be in this area) · Hours: Monday – Friday: 8am – 5pm Training Hours: Monday – Friday: 8am – 5pm · Pay: $16.00/ hour PAID WEEKLY · Special details: Must pass background ...
-
Customer Service Representative
4 weeks ago
Kemin Des Moines, United StatesOverview: · At Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers account needs are met with a positive a ...
-
Customer Service Representative
4 weeks ago
Caliber Collision Centers Des Moines, United StatesService Center · Des Moines - 2nd Ave · JOB SUMMARY · Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and ...
-
Customer Service Representative
3 weeks ago
Infosys Des Moines, United StatesJob Description · Infosys McCamish · Domain: Life Insurance · Skill: Customer Service · Senior Process Associate · In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, ag ...
-
Customer Service Representative
3 weeks ago
Tony Weisshaar - State Farm Agent Des Moines, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
-
FT Consumer Services Representative
2 weeks ago
Bankers Trust Des Moines, United StatesThere are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud ...
-
PRN- Customer Service Representative
2 weeks ago
Premier Health Consultants Des Moines, United StatesJob Type · Part-time · Description · Summary · PRN · The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, on a ...
-
Express Claims Service Representative
4 weeks ago
Farm Bureau Financial Services Des Moines, IA, United StatesExpress Claims Service Representative You are ready for more than the next "job." Do you possess the interpersonal relations skills to quickly establish rapport with all kinds of personalities and communicate effectively over the phone and through digital channels such as emailin ...
-
Customer Service Representative
3 weeks ago
Marsh McLennan Companies Urbandale, United States Full timeDescription: · At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing a ...
-
Customer Service Representative
2 weeks ago
Brent Stantz - State Farm Agency Iowa, United StatesBrent Stantz - State Farm Agency, located in Iowa, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service and Sales for a well-established State Farm Agent. · If you have a ...
-
Client Service Representative
4 weeks ago
VCA Animal Hospitals, Inc. Des Moines, United StatesAre you looking to be a part of a supportive team that has the resources to push your career forward? If so, we would love to connect with you VCA Avondale Veterinary Hospital in Des Moines, IA is seeking a Client Service Representative to join our Client Service, Representative, ...
-
Customer Service Representative
3 weeks ago
Pella Des Moines, United StatesPosition Overview: · The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensuring al ...
-
Loan Servicing Representative
2 days ago
Strategic Staffing Solutions Des Moines, United StatesSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING · Strategic Staffing Solutions is currently looking for Loan Servicing Representative for a contract opportunity with one of our largest clients · Candidates should be willing to work on our W2 ONLY. · Job Title: Loan Servicing Rep ...
Guest Services Representative - Des Moines, United States - Willis Auto Campus
Description
Willis Automotive is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guestsWillis Automotive Offers:
Provide exceptional service in a fast paced, multi-line dealership when responding to customers' appointment needs and inquiries. This position functions as a liaison between customers and service advisors to enhance communication. Performs all duties within the objectives, standards, and policies of Willis Automotive.
Duties and Responsibilities:
