- Primary job responsibility is to gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues.
- Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts
- Must research and troubleshoot product issues from customer in an accurate and timely manner
- Update customer files (electronic files in Pella Service System) each time contact is made with customer and close file when job is completed
- Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate.
- Enter Pella Credit Requests (PCR) for all warranty parts ordered
- Understand and proficiently use phone system as required
- Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)
- Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.
- Process customer payments via credit card
- Schedule delivery method for service parts without a technician trip (i.e. USPS/Fed Ex)
- Complete confirmation process for customers with time/date of appointment, and place calls to customers after event is completed to determine service level obtained
- Meets or exceeds monthly metrics goals, including CSR, quality, and productivity goals as established by department
- Promotes and facilitates continuous improvement activities in the department
- Provide superb customer service
- Completes work in a timely and accurate manner
- Enjoys working in fast-paced environment with a high sense of urgency
- Confident in ability to resolve customer issues
- Seeks out internal experts and utilizes their knowledge
- Committed to following established processes
- Focused on details and follow through
- Proficiency with Microsoft Office and ability to learn internal software programs and applications
-
Customer Service Representative
6 days ago
Aurora Solutions Pleasant Hill, IA, United States Freelance**Join our team at Pleasant Hill, IA and support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the sales field** · **We need your talent - start your career i ...
-
Customer Service Representative
5 days ago
Titan Industries Urbandale, United StatesAbout ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
-
Customer Service Representative
1 week ago
Brent Stantz - State Farm Agency Iowa, United StatesBrent Stantz - State Farm Agency, located in Iowa, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service and Sales for a well-established State Farm Agent. · If you have a ...
-
Client Service Representative
3 weeks ago
VCA Animal Hospitals, Inc. Des Moines, United StatesAre you looking to be a part of a supportive team that has the resources to push your career forward? If so, we would love to connect with you VCA Avondale Veterinary Hospital in Des Moines, IA is seeking a Client Service Representative to join our Client Service, Representative, ...
-
Guest Service Representative
3 weeks ago
First Hospitality Group Inc Des Moines, United StatesWhat's in it for you... · * Hotel and travel discounts at worldwide destinations · * Professional development and promotion opportunities · About this job... · Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unreal ...
-
client service representative
4 weeks ago
VCA Animal Hospitals Des Moines, IA, United StatesAre you looking to be a part of a supportive team that has the resources to push your career forward? If so, we would love to connect with you VCA Avondale Veterinary Hospital in Des Moines, IA is seeking a Client Service Representative to join our one-of-a-kind 6-Doctor practice ...
-
Claims Service Representative
4 weeks ago
Farm Bureau Financial Services Des Moines, IA, United States Full timeClaims Service Representative **Will be filled at the appropriate level based on experience** · Do you have strong customer service and time management skills? If so, this Claims Service Representative opportunity could be a great fit for you · Who We Are: With Farm Bureau Financ ...
-
Client Service Representative
1 week ago
Grand Avenue Veterinary Hospital Des Moines, United StatesJob Description · About · Grand Avenue Veterinary Hospital is proud to have served the West Des Moines area for over 50 years. Our veterinary hospital is fortunate to be staffed with two experienced, licensed veterinarians – Dr. Christy Wauhob and Dr. Emily Gearig. · Our team is ...
-
Client Service Representative
4 weeks ago
VCA Animal Hospitals Des Moines, United StatesAre you looking to be a part of a supportive team that has the resources to push your career forward? If so, we would love to connect with you VCA Avondale Veterinary Hospital in Des Moines, IA is seeking a Client Service Representative to join our one-of-a-kind 6-Doctor practice ...
-
Customer Service Representative
3 weeks ago
Service Legends Des Moines, United Statesis responsible for taking incoming client calls for service and scheduling. In addition, this position is required to make outbound calls to club member and non-club member clients to ensure that 3 calls are ran each day per technician. The Customer Service Representative should ...
-
Area Service Representative
3 weeks ago
Rug Doctor Des Moines, United StatesOverview · JOIN THE RUG DOCTOR CLEAN TEAM: Area Service Representative #377 · Rug Doctor is hiring afull-time, Monday-Friday, Area Service Representative (ASR), and is seeking a responsible, self-starter to provide delivery of products and the service of display/equipment, while ...
-
Customer Service Representative
16 hours ago
Mom's Meals, a PurFoods Company Des Moines, United StatesJob Description · Position SummaryMom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is ...
-
Customer Service Representative
3 weeks ago
The Pella Corporation Des Moines, United StatesThe Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensu Customer Service, Customer Se ...
-
Customer Service Representative
2 weeks ago
Kemin Industries Des Moines, United StatesAt Kemin, we are passionate in our effort to create a world class customer experience. We are seeking a Customer Service Representative to join our team. The ideal candidate will go above and beyond to ensure that our customers' account needs are met Customer Service Representati ...
-
Guest Service Representative
2 weeks ago
Schulte Companies Des Moines, United StatesSchulte Companies th Ave [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transp ...
-
customer service representative
2 weeks ago
Family Dollar Des Moines, United StatesFamily Dollar E 14TH ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Member Service Representative
3 weeks ago
Ia Icul Des Moines, United StatesMember Service Representative Serve Credit Union - Des Moines 3/31/2021 **Title: Member Service Representative** · **Serve Credit Union Des Moines** · **Member Service Representative:** · This position will deliver an exceptional member experience by serving as a trusted finan ...
-
Customer Service Representative
2 weeks ago
Premier Health Consultants Des Moines, United StatesJob Type · Full-time, Part-time · Description · Summary · The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, ...
-
Service Sales Representative
3 weeks ago
CentiMark Des Moines, United States**CentiMark Corporation** · **Service Sales Representative** · **CentiMark - West - Des Moines, IA - Full Time** · We have an exceptional opportunity for an additional full-time **Service Sales Representative** to support our sales teams in **Western Iowa and Eastern Nebraska* ...
-
Customer Service Representative
3 weeks ago
CoWorx Staffing Des Moines, United StatesCoWorx Staffing is currently seeking a detail-oriented Customer Service Representative to join our team in Des Moines, IA. If you have strong organizational skills, a keen eye for accuracy, and the ability to thrive in a fast-paced environment, we want to hear from you · Respons ...
Customer Service Representative - Des Moines, United States - Pella
Description
Position Overview:
The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication.
This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
Assigned teams and tasks will vary based on business necessity.Responsibilities/Accountabilities (include but are not limited to):
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year's customer service, or general business experience preferred.
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
Computer Skills:
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.).
Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.
Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Time commitment required of this position will vary based on business needs.Work Environment:
Work environment with this job primarily includes the typical office environment. The noise level of this job is typically moderate. Employees in office positions may occasionally enter warehouse work areas.