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Des Moines

    Member Service Representative - Des Moines, United States - Ia Icul

    Ia Icul
    Ia Icul Des Moines, United States

    3 weeks ago

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    Description

    Member Service Representative Serve Credit Union - Des Moines 3/31/2021 **Title: Member Service Representative**

    **Serve Credit Union Des Moines**

    **Member Service Representative:**

    This position will deliver an exceptional member experience by serving as a trusted financial partner to our members and their families. This position is responsible for the safe and accurate handling of member deposits, withdrawals, advances, loan payments and other product and service transactions. This position provides account information by phone and in person on a full range of credit union products and services. The successful candidate will deliver professional, knowledgeable and exceptional member service through all delivery channels.

    **Major Duties and Responsibilities:**

    Performs routine member transactions including deposits, withdrawals, transfers, cash advances, loan payments, shared branching transactions, gift cards, IRA transactions, coin machine transactions and any other member service transactions, as needed

    Examines checks for endorsements and to verify other information such as dates, bank/credit union names, identification of the members/persons receiving payments and the legality of the documents

    Processes transactions such as term share deposits, retirement savings plan contributions/withdrawals, wire requests, and night deposits

    Counts currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to the Federal Home Loan Bank

    Redeems savings bonds

    Process member check orders

    Performs account maintenance for members who want to change their credit union products and services

    Opens and closes accounts and sub-accounts as requested by the members

    Records all transactions correctly and in compliance with credit union policies and procedures

    Balances cash and check transactions at the closing of each day

    Responsible for maintaining appropriate cash levels and sound cash controls and procedures for the cash recycler and vault

    Maintains knowledge of the Credit Unions products and services to efficiently cross-sell to the membership

    Provides support to team members in resolving problems and member complaints in a timely manner

    Remains calm, composed, tactful and respectful even in demanding situations

    Consistently projects a motivated and positive attitude

    Demonstrates dependability, honest, promptness and commitment to excellence

    Demonstrates a high-level of interpersonal skills by relating well to others

    Displays tact and diplomacy, showing respect toward others opinions, and reflecting a team player approach

    Performs other duties and responsibilities as assigned

    **Education and Experience:**

    High school diploma or equivalent required

    Self-Starter

    Strong math and logic skills

    Excellent communication skills

    Problem solver -ability to resolve and assist member complaints as they occur

    Detail oriented

    Ability to multi-task

    Familiarity with industrys rules and regulations

    Serve Credit Union is a growing $84 million financial cooperative with 2 locations in the Des Moines Metro area. We serve over 5,000 members including Public Safety Professionals within the State of Iowa as well as Federal, State, County, City and School Employees and their families in 8 Central Iowa counties. We offer a full benefits package and competitive salary.

    If interested in joining our team and making a difference in the financial lives of the members we serve, please send your resume and cover letter to:

    Brad DeHeer, Branch Manager

    423 E. Court Ave

    Des Moines, IA 50309

    Email:

    Brad DeHeer

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