Customer Service Representative - Iowa, United States - Brent Stantz - State Farm Agency
3 weeks ago
Description
Brent Stantz - State Farm Agency, located in Iowa, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative.
This is a position focused on Customer Service and Sales for a well-established State Farm Agent.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
- Answer phones and greet clients.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customerfocused, needsbased review process to educate customers about insurance options.
As an Agent Team Member, you will receive...
- Hourly pay plus commission
- Performance based bonus
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements:
- Customer Service and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Excellent communication skills written, verbal and listening
- Selfmotivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
Property Casualty license (must be able to obtain):
Life and Health license (must be able to obtain)
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