- This is a customer service contact center position with structured scheduling
- You will go through a two-tier paid training course beginning with Group Universal Life followed by Supplemental Health products including Accident, Critical Illness, Long Term Care, Hospital Indemnity, and more
- You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people
- You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
- As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities
- You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance
- A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
- A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
- Competitive pay, and full benefits package – effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, generous k match AND automatic contribution)
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
- Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
- You will work in an exciting environment with a reputable company and receive paid training
- Handle inbound telephone calls and document all interactions in Salesforce
- Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
- Research customer inquiries and follow up with customers as needed via email or outbound phone calls
- Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
- Request additional/missing information from the customer via written or verbal communication
- Document client issues and escalate issues to appropriate parties to resolve
- Troubleshoot basic website errors/questions
- Assist with enrolling customers in various life and health products
- Ability and flexibility of working a scheduled day
- Assist customers with payments and payment related questions
- Assist customers with claims and claims related processing
- HS diploma or equivalent
- At least 1 year of proven customer service or sales experience
- At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
- Basic computer troubleshooting skills
- Strong oral and written communication skills
- Bachelor's degree
- Prior call center experience
- Currently hold an active Life and Health License
- Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products
-
Customer Service Representative
2 days ago
Titan Industries Urbandale, United StatesAbout ARTUS AG: · Together, let's make it simple: Unleash your drive and unleash the full potential of your talents at the ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
-
Customer Service Representative
1 week ago
Brent Stantz - State Farm Agency Iowa, United StatesBrent Stantz - State Farm Agency, located in Iowa, LA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service and Sales for a well-established State Farm Agent. · If you have a ...
-
Customer Service Representative
3 days ago
Aurora Solutions Pleasant Hill, IA, United States Freelance**Join our team at Pleasant Hill, IA and support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the sales field** · **We need your talent - start your career i ...
-
Member Services Representative
3 weeks ago
Crunch Fitness Urbandale, United States· The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our member ...
-
Customer Service Representative
3 weeks ago
CO-OP Financial Services Urbandale, United States**Customer Service Representative** · Urbandale, Iowa Category Client Support Job Id JR414 · JOB DESCRIPTION **THE PERKS** · Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered ...
-
Customer Service Representative
3 weeks ago
Homemakers Furniture Urbandale, United States** Homemakers Furniture** · ** Customer Service Representative** · Urbandale, IA 50322 · **PAY: $20 per hour** · **Full Time: Must be available to work evenings, 1 weekend day, and have split days off in the beginning, eventually having 2 consecutive days off.** · When you j ...
-
Member Service Representative
3 weeks ago
Ia Icul Urbandale, United StatesMember Service Representative Serve Credit Union - Urbandale, IA 7/21/2021 **Purpose:** · This position is responsible for the safe and accurate handling of member deposits, withdrawals, advances, loan payments and other product and service transactions. This position takes care ...
-
Customer Service Representative
3 weeks ago
Interstate Battery System of America, Inc. Urbandale, United StatesOur mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. · be your best self · At Interstate Batteries, you have the chance to be excellent at work and excellent ...
-
Customer Service Representative
3 weeks ago
TEKsystems Urbandale, United States: · Handling inbound calls from providers checking eligibility and/or claim status for members. · Call center environment taking inbound and outbound calls · Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or em ...
-
Guest Service Representative
6 days ago
Nothing Bundt Cakes #248 Clive, United States Full timeAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, · setting the mood and making a stop in the bakery an event worth posting about. You'll · get to play party planner by helping guests order the right cake for their celebrations · and making sure the ...
-
Customer Service Representative
2 weeks ago
Mercer Urbandale, United States OTHERAt Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable he ...
-
Infinity Systems Ankeny, IA, United States FreelanceOur renowned client in the insurance industry in Hamburg is looking for a **Customer Service Representative Inbound (m/f/d)** for their office in Ankeny, IA. · This position is available for 30 hours per week. · **Your responsibilities**: · - Providing customer advice over the ph ...
-
Customer Service Representative
3 weeks ago
TEKsystems Urbandale, IA, United States*** Customer Service Representative *** · Description: · -Handling inbound calls from providers checking eligibility and/or claim status for members · -Call center environment taking inbound and outbound calls · -Research customer inquiries and follow up as needed via email or ou ...
-
Customer Service Representative
2 days ago
Collabera West Des Moines, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract to Hire: West Des Moines, Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 2 days, 3 hours left · Apply · Note: · This position is ONSITE. (No work from home) · Pos ...
-
Teller Service Representative
1 week ago
Veridian CU West Des Moines, United StatesUnder general supervision and in compliance with established policies and procedures, the Teller Service Representative is responsible for providing superior member service by conducting transactions accurately, assisting members with their financial Teller, Representative, Servi ...
-
Customer Service Representative
6 days ago
Collabera West Des Moines, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract to Hire: West Des Moines, Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 6 days, 3 hours left · Apply · Note: · This position is ONSITE. (No work from home) · Pos ...
-
Customer Service Representative
3 weeks ago
A. Duie Pyle Johnston, United States** Customer Service Representative** · **Job Category****:** Administration/Office Support **Requisition Number****:** CUSTO010662 Showing 1 location **Job Details** · **Description** · **A. Duie Pyle currently has an opening for a Full Time Customer Service Representative in ...
-
Customer Service Representative
2 weeks ago
Rose International Johnston, United States*Date Posted:04/23/2024 * Hiring Organization:Rose International *Position Number:462779 * Job Title:Customer Service Representative *Job Location:Johnston, IA, USA, 50131 * Work Model:Onsite *Shift:Second shift position * Employment Type:Temporary *Estimated Duration (In months) ...
-
Customer Service Representative Midday
4 weeks ago
Planet Fitness Urbandale, United StatesPlanet Fitness - JobID: [Guest Service / Front Desk] As a Customer Service Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk related activities; Facilitate needed updates to mem ...
-
Customer Service Representative
4 days ago
Collabera West Des Moines, United StatesHome · Search Jobs · Job Description · Customer Service Representative · Contract to Hire: West Des Moines, Iowa, US · Salary: $18.00 Per Hour · Job Code: · End Date: · Days Left: 3 days, 3 hours left · Apply · Note: · This position is ONSITE. (No work from home) · Pos ...
Customer Service Representative - Urbandale, United States - Marsh McLennan Companies
Description
Description:
At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.
Mercer is seeking candidates for the following position to support our Urbandale location. The position is open to remote but MUST be based out of Urbandale as onsite attendance will be required occasionally throughout the year as needed.
Customer Service Representative - Benefits Counselor
What can you expect?
What is in it for you?
We will count on you to:
What you need to have:
What makes you stand out: