Customer Service Representative - Urbandale, United States - Homemakers Furniture

Homemakers Furniture Urbandale, United States

4 weeks ago

Description

** Homemakers Furniture**

** Customer Service Representative**

Urbandale, IA 50322

**PAY: $20 per hour**

**Full Time: Must be available to work evenings, 1 weekend day, and have split days off in the beginning, eventually having 2 consecutive days off.**

When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. Youll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.

**Here are some of the benefits we offer our full-time employees**:

Medical, dental, and vision insurance

Pre-tax health and dependent care accounts

Company-paid life insurance

401(k) with company match

Profit-sharing

Short-term disability

Employee assistance program

Employee discounts (including Nebraska Furniture Mart)

Paid time off

Paid holidays

Closed most major holidays

Advancement opportunities

**Job Description:**

This position serves as a liaison between our customers, all company departments, and manufacturers in order to effectively resolve any and all customer issues and to ensure complete customer satisfaction.

**Job Responsibilities:**

Promptly, professionally and courteously answers phone calls from our customers and maintain a ready status

Answer and maintain an acceptable level of calls per hour and maintain an acceptable call time

Assist customers, employees, and other team members with product knowledge, questions, and warranty issues

Prioritize duties and manage time to work effectively to handle the sensitive and heavy workload

Research customer buy history in order to obtain customer and/or product information needed to effectively resolve customer concerns

Process, coordinate, and schedule furniture deliveries, pick-ups, service calls, part orders, extended warranty claims, returns, and exchanges of defective products based on scheduling availability and stock levels

Maintain a calm, positive, cooperative, professional manner at all times, in stressful situations, and in dealing with both customers and Homemakers team members

The above responsibilities and additional duties may vary as assigned

**Job Requirements**:

We are looking for a solid, reliable worker with a strong work ethic and a positive, engaging personality. You must be highly organized and detail-oriented while still being able to work effectively in a fast-paced environment. It is also important that you display excellent verbal and written communication skills.

High School Diploma or GED

1-2 years retail and/or customer service experience

Strong time management skills

Can work independently

**Ability to work retail hours (includes evenings, weekends, and some holidays)**

Typing skills of 35 net wpm

Data Entry skills of 60 kpm

Basic computer skills

Phone etiquette skills

Excellent interpersonal and communication skills

**Physical Expectations:**

Extended sitting at desk and use of computer

Occasional standing and bending

**Environmental Conditions:**

Will work indoors

Conditions may include hot/cold temperatures, dusty surroundings, and a noisy work environment

**A background check is required.**

**Homemakers is a tobacco and drug-free workplace. EOE**

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