- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
- Work with a Care Team of a Clinical Pharmacist and Care Coordinator to support patient and provider engagement for Care Transitions Management, Care Coordination, and Medication Therapy Management
- Engage high-risk patients telephonically to schedule appointments with Clinical Pharmacist for Comprehensive Medication Reviews
- Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
- Support high-risk patients by scheduling PCP appointments on their behalf
- Prepare patient cases in workflow management platform for Clinical Pharmacist patient engagement
- Facilitate exchange of clinical information between Clinical Pharmacist and provider offices to ensure identified patient concerns and needs are addressed by provider offices
- Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
- Notify Clinical Pharmacist of relevant information gathered during calls to patient that may affect the patient's disease state or medication regimen
- Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
- Build rapport and establish trusted relationships with patients via daily outbound and inbound calls
- High School Diploma / GED
- 2+ years of Prior Medical / Healthcare experience in a hospital, physician's office, or pharmacy, providing administrative assistance or working with clinical documentation.
- 2+ year experience working with medical terminology
- Computer proficiency, to include strong data entry and utilizing Microsoft Office, Microsoft Outlook, and Microsoft Teams
- Must be 18 years of age OR older
- Ability to work our normal business hours of 8:00am - 5:00pm.
- Pharmacy Tech, Pharmacy Tech for Insurance Company, or Medical Assistant
- Managed Care Experience
- Bilingual fluency in English and Spanish
- Reside within the state of Florida
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Able to take initiative and work independently
- Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
- Strong communication skills with patients, providers, and other healthcare professionals
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Senior Clinical Administrative Coordinator - Fort Myers, United States - UnitedHealth Group Inc.
Description
If you are located within state of Florida, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Join us to start Caring. Connecting. Growing together.
You will work alongside our Care Team's Clinical Pharmacist and Care Coordinator to improve the health outcomes of the patients we serve.
The Practice Extend Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting the Clinical Pharmacist with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.
This position is full-time. Employees are required to work our normal business hours of 8:00am - 5:00pm.We offer 4 weeks of paid training. The hours during training will be 8:00am - 5:00pm.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Telecommuting Requirements:
Soft Skills:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere:
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #YELLOW
