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    Lead Customer Service Ambassador - New York, United States - Advatix, Inc.

    Advatix, Inc.
    Advatix, Inc. New York, United States

    1 day ago

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    Description

    Job Description

    Job Description

    Lead Ambassador

    Role Summary

    We are looking for a Lead Ambassador to join our team. As a Lead Ambassador, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience while acting as a partner between customers, ambassadors, and supervisors. The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.

    Key Results Area

    • Assist guests with managing their accounts
    • Navigate between multiple and concurrent computer applications, including phone, chat, and email
    • Provide customer service when problems arise and help to find solutions
    • Adaptability to the fluctuating needs of the business
    • Assist customers by always providing exceptional customer service
    • Complete all training as assigned by management
    • Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
    • Confident and comfortable engaging customers to deliver an elevated experience
    • Motivated to achieve great results because of one's enthusiasm from interacting with customers
    • Initiates completion of tasks or activities without necessary supervision
    • Inspire and motivate your team to drive sales that deliver exceptional customer service
    • Ensuring high levels of customer satisfaction by being knowledgeable about products and able to troubleshoot when necessary

    Skills & Qualifications

    • High School Diploma or equivalent
    • Prior supervisor or leadership role is a plus
    • Sound judgment and decision making
    • Computer proficiency within a Microsoft Windows environment, specifically Microsoft Office
    • Prior customer service experience required
    • Excellent verbal, written, and interpersonal communication skills

    XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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