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Grand Rapids

    Inside Sales/Customer Service Rep-Hyperscale - Kent, United States - AFL

    AFL
    AFL Kent, United States

    2 weeks ago

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    Description


    Job SummaryAFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world.

    Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide.

    At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.


    What We Offer:


    Flexible time off policyHybrid office schedule for qualifying employees401K Company match (up to 4% - dollar for dollar)Professional development, training, and tuition reimbursement programsExcellent medical, dental, vision, and life insurance policy optionsOpportunities for career advance with an industry leading companyUnder general supervision, the Inside Sales/Customer Service Rep, as a member of the Inside Sales Team, provides network infrastructure products and solutions to our customers.

    Coordinates customer requests with Purchasing, Scheduling/Manufacturing, and Shipping to fill product orders in a timely manner.

    Establishes relationships with customers to ensure total customer satisfaction and continued businessResponsibilitiesResponds to inbound (phone and email) customer requests for product orders.

    Advises customer of product pricing by generating quotes from established purchase agreements.
    Consults with Scheduling for the availability of manufacturing staff and shipping to build and deliver product to customers.
    Collaborates with Engineering on special orders, and new part set-up to meet customer's needs.
    Analyzes orders to confirm appropriate packages are included to meet customer needs.
    Keeps customers informed as to status of orders and shipment dates.
    Engages in analytical problem solving for troubleshooting issues with an order, invoice, inventory, and determines a resolution.
    Act as liaison between Account Managers, Manufacturing, Purchasing, and Finance.
    Strives to meet sales quota in partnership with Account Managers.
    Offers management ideas and suggestions for process improvement.

    Adhere to and promote the environmental, health and safety policies of AFL.Shows comprehension and application of all in-house level 1 training materialsPersonal QualitiesFlexible and adaptable to work in a rapidly changing, fast-paced environment.

    Must be highly motivated with a strong sense of urgency and desire to meet customer expectations.
    Innovative and creative with problem solving skills.
    Excellent communication skills in both written and verbal form with external and internal contacts.
    Excellent organizational skills, detail-oriented approach and thorough in completing tasks.
    Ability to work independently and as a team member.
    QualificationsDemonstrated ability to work at peak performance in keeping the team focus, goals and forecast in the forefront.
    Computer skills, Microsoft office products, including strong Excel skills.
    Working ConditionsRequired to sit for most the day with occasional walking around the facility.
    Manual dexterity used frequently with repetitive finger motion.
    Occasional lifting up to 25 pounds.

    Specific vision abilities include close vision and the ability to adjust focus.#LI-MB1Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
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