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Grand Rapids

    Customer Service Rep - Kent, United States - Lincare Holdings

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    Description
    Job Description

    Offering $ $23 per hour
    • work directly with medical professionals and physicians to facilitate patient care
    • advocate for and work in lockstep with chronic patients
    • work for an organization that rewards success and fosters a culture of promotion
    Job Responsibilities include:
    • provide outcome-based solutions for our physician referral sources and existing patient population
    • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
    • Prepare and analyze the billing and setup paperwork for patient services
    • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
    • Recommend potential products or services to management by collecting patient information and analyzing customer needs
    • Actively participate in the training of new customer service and sales personnel
    #CSR

    Qualifications
    • High school diploma or GED preferred
    • Proven work experience required
    • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
    • Multitasking capabilities
    • Computer and technological literacy
    • Positive and professional personal image
    Physical Demands:

    This employee must occasionally lift and/or move up to 25 pounds.


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