Jobs
>
Grand Rapids

    Customer Service Rep - Grand Rapids, United States - Metal Components

    Metal Components
    Metal Components Grand Rapids, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    Metal Components LLC

    Job Description

    Job Title: Customer Service Representative

    Department: Customer Service

    Reports to: VP of Sales, QA, ENG

    FLSA Status: Exempt

    SUMMARY

    The Customer Service Representative works with clients who have orders, complaints, or require information about products/services purchased from the organization. They provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

    PRIMARY RESPONSIBILITIES (Other duties may be assigned by supervisor)

    • Manage product orders from placement to delivery including returns.
    • Interface with both internal and customer based computer systems to process and manage orders.
    • Work with customers to address shipment delays, product shortages and date change requests.
    • Maintain a positive attitude and calmly respond to customer concerns, issues and questions as they arise. Refer issues and questions to management when necessary.
    • Track specific commitments to customers to ensure we are delivering on our promises and work with coworkers to address issues as they arise.
    • Gather customer feedback and report to the relevant departments for quality improvement.
    • Assist with the creation of new customer accounts.

    KNOWLEDGE AND SKILL REQUIREMENTS

    • High school diploma, GED, or suitable equivalent and 2+ years of work experience in a similar role.
    • Strong attention to detail in both review and entry of data.
    • Strong interpersonal and customer service skills.
    • Punctual and dependable, placing high priority on producing throughout scheduled hours.
    • Ability to manage time effectively and prioritize to meet deadlines.
    • Proven ability to solve problems using independent judgement and analytical skills.
    • Motivation and strong desire to take on new challenges and learn as much as possible.
    • Manufacturing ERP system(s) experience is a plus.
    • Ability to share work among a customer service team.
    • Observance and adherence to company policies.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is frequently required to stand; use hands to feel or handle; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to twist, stoop, walk, and carry within the following parameters. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 20 pounds, and occasionally lift and/or move up to 30 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

    WORKING CONDITIONS

    • Working conditions are normal for an office setting within a manufacturing environment.
  • Corewell Health

    Patient Services Rep

    2 weeks ago

    Corewell Health Grand Rapids, United States

    Job Summary · Provides clerical support in complex matters to assist in the delivery of quality health care services. · Essential Functions · - Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms. ...

  • Corewell Health

    Patient Services Rep Assoc

    2 weeks ago

    Corewell Health Grand Rapids, United States

    Job Summary · Provides clerical support to assist in the delivery of quality health care services. · Essential Functions · - Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments. · - Performs clerical functions, ...

  • TopBuild

    Customer Service Rep

    6 days ago

    TopBuild Kent, United States

    Customer Service Rep page is loaded **Customer Service Rep** · **Customer Service Rep** · locationsKent, WA time typeFull time posted onPosted 15 Days Ago job requisition idR **We are looking for individuals who are eager to develop and apply their skills in ways that make a po ...

  • GEODIS Group

    Customer Service Rep

    2 weeks ago

    GEODIS Group Kent, United States

    ** Customer Service Rep - Second Shift 12-8 PM** · **Job Category****:** Operations **Requisition Number****:** CUSTO021084 Showing 1 location **Job Details** · **Description** · **Summary:** · The Customer Service Representative is responsible for customer service activities ...

  • GEODIS Group

    Customer Service Rep

    2 weeks ago

    GEODIS Group Kent, United States

    ** Customer Service Rep** · **Job Category****:** Operations **Requisition Number****:** CUSTO022221 Showing 1 location **Job Details** · **Description** · **Summary:** · The Customer Service Representative is responsible for customer service activities such as responding to ...

  • Olympic Sports & Spine

    Patient Service Rep

    2 weeks ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to our patients and being a great emplo ...

  • Krispy Kreme Doughnut Corporation

    Route Service Rep

    2 weeks ago

    Krispy Kreme Doughnut Corporation Grand Rapids, United States Full time

    At Krispy Kreme, we're always focused on creating the most awesome doughnut experience imaginable. As a Route Service Driver, you'll be delivering customers the joy that is Krispy Kreme, our fresh and delicious doughnuts. · What will you do? · You will deliver doughnuts to vari ...

  • Olympic Sports & Spine

    Patient Service Rep

    3 weeks ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to our patients and being a great emp ...

  • Olympic Sports & Spine

    Patient Service Rep

    3 weeks ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to our patients and being a great empl ...

  • UW Medicine Valley Medical Center

    Patient Service Rep

    2 weeks ago

    UW Medicine Valley Medical Center Kent, United States

    See criteria for Administrative Partner for generic job duties AREA OF ASSIGNMENT: Outpatient Clinic RESPONSIBLE TO: Clinic Manager Prerequisites: High School Graduate or equivalent (G.E.D.) preferred. Demonstrates basic skills in keyboarding (35 wpm Payment Processing, Customer ...

  • Olympic Sports and Spine

    Patient Service Rep

    3 weeks ago

    Olympic Sports and Spine Kent, United States

    Olympic Sports & Spine (OSS) · is · seeking a · full-time · proactive · customer · service-driven · PSR · to join our · Kent · clinic. The · schedule · is · Monday - · Friday , · 9:00 am · - · 6:00 pm. · At OSS, · we are committed to providing quality customer ...

  • Lincare Holdings

    Customer Service Rep

    3 weeks ago

    Lincare Holdings Kent, United States

    Job Description · Offering $ $23 per hour work directly with medical professionals and physicians to facilitate patient care · advocate for and work in lockstep with chronic patients · work for an organization that rewards success and fosters a culture of promotion · Job Respons ...

  • Atonne Group, Inc.

    Customer Service Rep

    2 weeks ago

    Atonne Group, Inc. Grand Rapids, United States

    Metal Components LLC · Job Description · Job Title: Customer Service Representative · Department: Customer Service · Reports to: VP of Sales, QA, ENG · FLSA Status: Exempt · SUMMARY · The Customer Service Representative works with clients who have orders, complaints, or requ ...

  • Olympic Sports & Spine

    Patient Service Rep

    3 weeks ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to our patients and being a great empl ...

  • Viking Group

    Customer Service Rep

    3 weeks ago

    Viking Group Kent, United States

    Processes requests for orders, quotations, follow-up on quotations, customer returns/credits in a manner consistent with company policies and standards. Works with sales, fabrication, credit, inventory control, and warehouse personnel and other vario Customer Service, Service, Ma ...

  • Olympic Sports & Spine

    Patient Service Rep

    4 weeks ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. At OSS, we are committed to providing quality customer service and care to our patients and being a great employe ...

  • Olympic Sports & Spine

    Patient Service Rep

    3 weeks ago

    Olympic Sports & Spine Kent, United States

    Job Description · Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to our patients and b ...

  • Olympic Sports & Spine

    Patient Service Rep

    3 weeks ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm.At OSS, we are committed to providing quality customer service and care to our patients and being a great employer ...

  • Olympic Sports & Spine

    Patient Service Rep

    1 week ago

    Olympic Sports & Spine Kent, United States

    Job Description · Job DescriptionOlympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to ou ...

  • Olympic Sports & Spine

    Patient Service Rep

    1 week ago

    Olympic Sports & Spine Kent, United States

    Olympic Sports & Spine (OSS) is seeking a full-time proactive customer service-driven PSR to join our Kent clinic. The schedule is Monday - Friday, 9:00 am - 6:00 pm. · At OSS, we are committed to providing quality customer service and care to our patients and being a great empl ...