Director, Sales Operations - Lincolnshire, United States - Alight

Description

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

About the Role:

The Sales Ops Director role is a strategic sales operations role, supporting the commercial organization as a partner to the business. The Director will be responsible for driving operational improvements across the aligned business segment; combining quantitative rigor and business acumen to identify business trends and opportunities, design optimal workflows, and introduce innovative capabilities to the business. The Director will work cross-functionally partnering both internally and externally to develop and execute the strategy for our Go-to-Market. The individual will support sales leadership in evaluating sales performance against goals, opportunities for optimization, and attainment vs. forecast, utilizing various tools to derive well-vetted analysis, and other ad-hoc requests and analysis as needed. This person will drive the rhythm of business activities such as Monthly Business Reviews, Quarterly Business Reviews, and other cadenced reporting and metrics. The Director will support the Commercial EVP and report to the VP, Sales Operations.

In order to be effective in this role, you will need:

Developed business acumen and the ability to successfully navigate and consult at varying levels across the organization Ability to pay attention to detail while handling multiple, simultaneous projects under deadline pressure Distinctive problem-solving and project management skills. Effective communication and facilitation skills.

Essential Duties and Responsibilities:

• Sales Strategy: utilize your expertise in designing, implementing and optimizing the GTM strategy and the levers that impact revenue enablement for your aligned business segment(s). Exposure and understanding of marketing, sales, channel, services and customer success is critical, so we can ensure each business segment strategy aligns with and drives the overall company goals
• Problem resolution: Proactive identification of issues, and ability to drive remediation and/or mitigation initiatives utilizing data, tools, and cross functional relationships/processes.
• Program Management: Create structure/systems in the business where it was lacking before, leverage your technology proficiencies to make improvements in the business, manage overall programs and tasks related to operationalizing the programs of your aligned business segment
• Pattern recognition: Analyze trends related to organizational performance in order to direct the organization's resources and identify organizational needs. Make recommendations back to the business based on trends.
• Communicate & educate the organization on priorities: Message changes and bridge the gap between the business and operations.
• Responsible for change management on key initiatives.
• Contribute to the ongoing development and management of the company's Rules of Engagement and any other compliance process.
• Preparation and readiness for key deal reviews.
• Manage and provide visibility around leading indicators of future pipeline development and revenue generation (i.e., activity based measures).
• Manage monthly/quarterly business reviews, including key inputs for review.
• Develop a deep understanding of the supported business segments and teams.

Requirements

• A bachelor's degree in business, or related field.
• 8+ years of increasingly responsible and complex work experience in business management, operations and/or strategy required.
• A professional background including experience planning and managing strategic and operational projects is also desired.
• Advanced communications skills, written, verbal and presentation. Demonstrated ability to deliver content.
• Able to apply effective process management and project management skills.
• Strong financial and business acumen.
• Strong analytical skills and ability to focus on details. Desire to work with numbers and formulas.
• Advanced skills in MS Excel and PowerPoint.
• Knowledge of the sales process.
• Strong knowledge of key revenue generation indicators.
• Ability to identify and interpret trends in data and communicate findings.
• Strong skillset in drawing data-supported conclusions and building action plans to remedy negative impacts.
• Self-motivated and able to drive results independently.
• Able to build and maintain strong relationships based on trust and proven results.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

102,400 USD

Maximum :

162,600 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.