- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.
- As needed, work within Encore systems and applications
- High school diploma required, Associate's degree is preferred.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio-visual experience is required.
- Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
- Hospitality
- Ownership
- Demonstrates Self-Awareness
- Ensures Accountability
- Decision Quality
- Manages Complexity
- Collaborates
- Peripheral Vision
- Carrying lbs.
- Pushing/Pulling Over 100 lbs.
- Color Vision
- Depth Perception
- Lifting 16-50 lbs.
- Carrying 16-50 lbs.
- Pushing/Pulling 16-50 lbs. & lbs.
- Close Vision
- Distance Vision
- Hearing
- Lifting 0-15 lbs.
- Carrying 0-15 lbs.
- Pushing/Pulling 0-15 lbs.
- 0-1 hours/day: Climbing
- 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
- 4-5 hours/day: Standing, Walking, Grasping
-
Audio Visual
1 day ago
EOS Washington, United States**WHO WE ARE**: · EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfacti ...
-
Audio Visual Coordinator
1 week ago
Aramark Potomac, United StatesThe Audio Visual Coordinator I leads all aspects of maintenance, set up, and operation of all Audio Visual equipment. The Audio Visual Coordinator I will respond to requests for assistance when problems arise with any piece of AV equipment. This person should maintain knowledge o ...
-
Audio/visual Technician
2 weeks ago
RIVA Solutions Inc. Bethesda, United StatesTitle**:AV Technician** · Location: Bethesda, MD and/or Rockville, MD · Terms: Full-time · Clearance: Public Trust · Travel: 0-20% · Education: BA/BS degree and 5+ years of experience · **_RESULTS. INNOVATION. VALUES. ACCOUNTABILITY._** · That's RIVA. Our employee-first approach ...
-
Audio Visual Technician
1 week ago
JLL Reston, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...
-
Audio Visual Technician
1 week ago
Jones Lange Lasalle, Inc. Reston, United StatesJLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Technician, Audio Visual Tech ...
-
Audio Visual Technician
2 weeks ago
PRIME CONSULTING INC Washington, United States**AV Support for CEO** · **Washington Navy Yard, DC** · **6 - 14 years of experience** · **Job description**: · **Must Have Technical/Functional Skills** · - Supporting SLT (Senior Execs) from VP and CEO · **Roles & Responsibilities** · - With strong customer service Pedigree · - ...
-
Audio Visual Technician
2 weeks ago
i.e. Smart Systems Spring, United States**Audio Visual Technician** · **Position Overview** · Perform installation tasks for audio visual projects including but not limited to: cable pulls, cable terminations, system equipment and components, rack fabrication/wiring layout for equipment and metal fabrication. · **Typic ...
-
Audio Visual Technician
3 days ago
Inspire Event Technologies LLC Arlington, United StatesAt **INSPIRE**, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career oriented succession planning. **INSPIRE** operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reas ...
-
Audio Visual Technician
1 week ago
Chenega Corporation Quantico, United StatesOverview: · Come join a company that strives for _Extraordinary People and Exceptional Performance_ **Time Solutions, LLC**, a **Chenega Professional Services**' company, is looking for an experienced **Audio Visual Technician **to support the Federal Bureau of Investigation's (F ...
-
Audio Visual Technician
1 day ago
Corporate Audio Visual Labor Washington, United StatesAt Corporate AV Labor we specialize in corporate audio-visual labor. We specialize in staffing freelance Audio Engineers, Video Engineers, Lighting Designers and Programmers, Camera Operators, Graphix Operators, Playback Operators, General Utility Techs, Stagehands, Carpenters, a ...
-
Audio Visual Technician
4 days ago
Spectrum Technologies, Inc. Washington, United StatesWe are seeking an entry level A/V Technician for our commercial Audio Visual installations in the Washington DC area. Strong leadership skills and ability to work independently are both required to be successful in this position. Please note, this is **NOT** an event A/V Tech pos ...
-
Audio Visual Engineer
1 week ago
Leidos Herndon, United States Full timeDescription · Audio Visual Engineer · Are you looking for an opportunity to make an impact? · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our c ...
-
Audio Visual Engineer
1 week ago
Leidos Herndon, United States Full timeDescription · Audio Visual Engineer · Are you looking for an opportunity to make an impact? · At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our c ...
-
Audio Visual Specialist
1 week ago
Broadway Infotech Washington, United StatesPosition · - AV Programmer · Location · - DC /Hybrid · Clearance · - Secret · **Knowledge, Skills, and Abilities Required**: · - Min. ten (10) years' experience in audiovisual system programming. · - Knowledge of user interface design best practices. · - Knowledge of Crestron Fus ...
-
Audio-visual Systems Programmer
1 week ago
AVI Systems Washington, United StatesAt AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology solutions for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment, and we're c ...
-
Corporate Audio Visual Technician
2 weeks ago
Gig Life, LLC. Washington, United StatesGig Life, LLC. is hiring Corporate Audio-Visual Technicians for various events and venues. · Job Overview · Audiovisual (AV) technicians set up and run the sound, lighting, video equipment used to conduct live events such as meetings, sports games, business conventions, and conce ...
-
Audio Visual Support Techncian
2 weeks ago
AlxTel, Inc. Silver Spring, United States**Company Overview**: · AlxTel is a leading technology company specializing in innovative telecommunications solutions. We are dedicated to providing cutting-edge services that empower businesses to thrive in the digital age. As part of our commitment to excellence, we are seekin ...
-
Audio Visual Sales Coordinator
3 weeks ago
Inspire Event Technologies LLC Arlington, United StatesAt **INSPIRE**, we provide quality technology, qualified technicians, and a creative vision that enables our clients to effectively communicate at their conferences, meetings, and events-all while focusing on building trusting and lasting relationships through professional and pe ...
-
Audio Visual On Site Specialist
3 weeks ago
Conference Technologies, Inc. Washington, United StatesCTI has been a leading AV provider for over 35 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. · **So, what are we looking for?** · We are looking for an Audio Visual On Site Support Specialist in Washington DC whose attitud ...
-
Audio Visual Project Manager
2 weeks ago
i.e. Smart Systems Spring, United States**Audio / Visual Project Manager** · **Primary Function**: · As an A/V Project Manager at i.e. Smart Systems, your role involves leading projects with cutting-edge audio and video systems. Collaborating closely with A/V, cabling, and security teams, you'll provide strategic guida ...
Event Technical Lead, Audio Visual - Reston, United States - Encore
Description
Position OverviewThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job Responsibilities
Equipment Operation
Deliver World Class Service
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes.Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Physical RequirementsTeam members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
Occasionally:
Frequently:
Continuously:
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#LI-MV2