help desk analyst - Mechanicsburg, United States - Randstad

Randstad Mechanicsburg, United States

2 weeks ago

Description

help desk analyst.

mechanicsburg , pennsylvania
posted 1 day ago

job details

summary

$17 - $18 per hour
contract
high school
category computer and mathematical occupations
reference

job details

job summary:

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual. If you are interested in being considred please send your resume directly to

location: Mechanicsburg, Pennsylvania

job type: Contract

salary: $ per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Required Skills -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Job Duties -

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Job Requirements -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Desired Skills & Experience -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

qualifications:

Experience level: Entry Level
Minimum 1 year of experience
Education: High School

skills:

HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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