- Experience working with a ticketing system (ServiceNow is a plus)
- Strong communication skills and experience handling inbound calls
- Must reside in Pennsylvania
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Help Desk Analyst
1 week ago
Keystone Human Services Harrisburg, United StatesKeystone Human Services has an exciting opportunity for a **Help Desk Analyst **to work out of our Harrisburg, PA office. · The Help Desk Analyst assists employees with friendly and consistent support and guidance in a call center environment. This position provides quick, clear, ...
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Help Desk Analyst
1 week ago
Apollo Technology Solutions LLC Harrisburg, United States**Role: Help Desk Analyst** · **Location: Harrisburg, PA** · **Duration: 1+ Months (Possible to extend)** · **There are two available Tier 1 positions.** · **This requisition has an hour-long in-person interview.** · **This requisition's current PO is funded through 6/30/24, so u ...
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IT Help Desk Analyst
2 weeks ago
Sarum, LLC Harrisburg, United StatesPosition**:Help Desk Analyst** · Location: Harrisburg, PA · Duration: 6+ Months · Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · **This requisition has an hour-long in-person interview at The Server Farm.** · This positi ...
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Help Desk Analyst
1 week ago
ATC Harrisburg, United StatesThere are two available Tier 1 positions. · This team teleworks on every Friday. · This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at · - 1101 South Front St., Har ...
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Help Desk Analyst
2 weeks ago
TRA'BIAN ENTERPRISES Harrisburg, United States**LOCATION**: Harrisburg, PA · **Position Type**: month contract · **Position Terms**: Fully remote position but training will occur on-site. · After training, this will be a telework from home position. · Talks to programmers to explain software errors or to recommend changes to ...
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IT Help Desk Analyst
2 weeks ago
DEVCARE SOLUTIONS PRIVATE LIMITED Harrisburg, United StatesEducation: 4-year college degree in Computer Information Systems or equivalent technical study · Microsoft certifications preferred · Requirements: Excellent verbal and written communication skills · Ability to work both independently and team environment · Strong customer servic ...
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Help Desk Analyst
3 weeks ago
skillsessential Harrisburg, United States**Role Description**: · - Talks to programmers to explain software errors or to recommend changes to programs. · - May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. · - Write softwar ...
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Help Desk Analyst Ii
3 weeks ago
Industrial Services Solutions Camp Hill, United StatesSummary: Provides second-level technical support to customers. Resolves complex technical issues. · - Essential Duties and Responsibilities: · - Troubleshoot and resolve complex technical issues. · - Work with customers to gather information and identify the root cause of problem ...
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Help Desk Analyst
3 days ago
Crescens Harrisburg, United StatesJob Title: Help Desk Analyst · Location: Harrisburg, PA · Duration:2+ Months (Extendable ) · Type: · Notes: · ***An initial virtual interview via Teams with video-enabled will be conducted, followed up by a mandatory in-person interview for the position. · *** Local candidates a ...
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Help Desk Analyst
1 week ago
Vector Consulting, Inc Harrisburg, United StatesOur government client is looking for an experienced Help Desk Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA. · Position- Help Desk Analyst · Job Description: · This is a Tier 1 position requiring working on phones all day. This position is 100% on ...
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Help Desk Analyst
4 weeks ago
Brooksource Harrisburg, United StatesHelp Desk Analyst · Harrisburg, PA · Onsite · Contract · Job Description: · This Tier 1 position requires working on phones all day, focusing on password resets and application support. The role is 100% on the phones, with no Tier 2 work involved. This operational-type job empha ...
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Help Desk Analyst
1 week ago
InfoPeople Corp Harrisburg, United StatesHelp Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates ...
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Help Desk Analyst
2 weeks ago
Insight Global Harrisburg, United StatesJob Description · Insight Global is seeking a Help Desk Analysts to support a newer help desk at one of their large government clients in Harrisburg, PA. This individual will be assisting with fielding calls related to a grant system used by internal/external individuals. He/she ...
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Help Desk Analyst
2 days ago
Apollo Technology Solutions LLC Harrisburg, United StatesRole: Help Desk Analyst · Location: Harrisburg, PA · Duration: 1+ Months (Possible to extend) · There are two available Tier 1 positions. · ***This requisition has an hour-long in-person interview.*** · ***Client would prefer candidates local to the Harrisburg, PA Area.*** · ** ...
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Help Desk Analyst
1 week ago
ATC Harrisburg, United StatesHelp Desk Analyst - Tier 1 · Onsite Role at Harrisburg PA · Job Description: · This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. This is an operational-type job and reliability, and communi ...
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Help Desk Analyst
4 days ago
Crescens Harrisburg, United StatesJob Title: -Help Desk Analyst · Location: Harrisburg, PA · Duration: 3 months · Note : Do not resubmit candidates from previously released Help Desk req #s: & 688805 · This requisition has an hourlong in-person interview · DESCRIPTION: · please be aware that candidates submitted ...
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Help Desk/Service Desk Analyst
1 day ago
Spruce Infotech Harrisburg, United StatesThe Help Desk Analyst performs the skills listed below- · • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. · • Investigates and resolves computer software and hardware problems of users. · • Answers questions, app ...
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Help Desk Analyst
1 week ago
ATC Harrisburg, United StatesThe training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates could be in each training class due to the team's training limitation. · This team teleworks on every Frid ...
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Help Desk Analyst
4 weeks ago
Keystone Human Services Harrisburg, United StatesKeystone Human Services has an exciting opportunity for a Help Desk Analyst to work out of our Harrisburg, PA office. · The Help Desk Analyst assists employees with friendly and consistent support and guidance in a call center environment. This position provides quick, clear, an ...
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Help Desk Analyst
1 week ago
Swift Strategic Solutions Inc Harrisburg, United StatesA Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Harrisburg, PA office. · Below are the additional details of this role: · Required Skills: · We need a minimum of 5+ years of hands-on experience in the following. · 4-year c ...
Help Desk Analyst - Harrisburg, United States - Insight Global
Description
Insight Global is seeking a Help Desk Analysts to support a newer help desk at one of their large government clients in Harrisburg, PA.
The ideal candidate will have at least one year of experience with help desk support and has experience working within ServiceNow.
This role will be fully remote however this candidate must reside within driving distance of the client site to pick up their equipment on the first day.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Required Skills & Experience
-2+ years of experience in help desk support
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.