IT Help Desk Analyst - Harrisburg, United States - DEVCARE SOLUTIONS PRIVATE LIMITED

DEVCARE SOLUTIONS PRIVATE LIMITED
DEVCARE SOLUTIONS PRIVATE LIMITED
Verified Company
Harrisburg, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Education: 4-year college degree in Computer Information Systems or equivalent technical study

Microsoft certifications preferred

Requirements:
Excellent verbal and written communication skills

Ability to work both independently and team environment

Strong customer service mindset

Microsoft 365/Windows OS - Windows 10

Microsoft Edge support

Microsoft SharePoint Online experience

Microsoft Dynamics 365 Customer Service

Personal Computer Desktop, Laptop, Mobile devices

Network Printers

Microsoft Access & PowerPoint 365

Google Chrome and Mozilla Firefox

Power Shell

Active Directory

Windows Hello for Business

Windows Server

Microsoft Configuration Manager (SCCM)

Networking (wired and wireless)

Network Security concepts


Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.

Escalates problems in accordance with defined procedures.

Assists users through problem solving steps.

Uses technical databases to research problems, and talks with co-workers to research problem and find solution.

Tests software and hardware for troubleshooting and problem resolution.


Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments.

Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.

Provides accurate and complete answers to general use and administrative environment questions in a timely manner.

Communicates accurate and useful status updates.

Manages and reports time spent on all work activities.

Follows quality standards.

Able to work in a team environment

Completes assigned tasks.

Strong communication skills; both written and spoken.


Job Types:
Full-time, Contract


Pay:
$ $26.00 per hour

Expected hours: 40 per week


Benefits:


  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 4 years
  • 5 years

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Experience:


  • Help desk: 5 years (preferred)
  • Windows: 5 years (preferred)
  • SCCM: 4 years (preferred)
  • Microsoft 365: 4 years (preferred)
Power Shell: 3 years (preferred)

  • Microsoft SharePoint: 3 years (preferred)

License/Certification:

  • Microsoft Certified (preferred)

Ability to Commute:

  • Harrisburg, PA required)

Work Location:
In person
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