Help Desk Analyst - Harrisburg, United States - skillsessential

skillsessential
skillsessential
Verified Company
Harrisburg, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Role Description:


  • Talks to programmers to explain software errors or to recommend changes to programs.
  • May work as inhouse consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
  • Write software and hardware evaluation and recommendations for management review.
  • Write or revise usertraining manuals and procedures.
  • Develops training materials, such as exercises and visual displays.
  • Provides technical assistance, support, and advice to end users for hardware, software, and systems.
  • Provides handson technical assistance to business and technical users.
  • Investigates and resolves computer software and hardware problems of users.
  • Serves as a contact for level 1 support.
  • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
  • Determines whether problem is caused by hardware, software, or system.
  • Talks with technical and nontechnical coworkers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Experienced with a variety of calltracking software and systems.
  • Reads trade magazines and engages in independent study to maintain current industry knowledge.
  • Follow quality standards and displays strong customer service skills.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Strong communication skills; both written and spoken.

Salary:
$ $25.00 per hour


Schedule:

  • 8 hour shift

Experience:


  • Help desk: 1 year (preferred)
  • Windows: 1 year (preferred)

Ability to Commute:

  • Harrisburg, PA (required)

Ability to Relocate:

  • Harrisburg, PA: Relocate before starting work (required)

Work Location:
In person
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