Help Desk Analyst - Mechanicsburg, United States - Randstad USA

Randstad USA Mechanicsburg, United States

2 weeks ago

Freelance, Full time

Description

job summary:
The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual. If you are interested in being considred please send your resume directly to
location: Mechanicsburg, Pennsylvania
job type: Contract
salary: $ per hour
work hours: 8am to 5pm
education: High School

responsibilities:
Required Skills -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Job Duties -

The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.

Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately in several ITSM ticketing systems.

Provide excellent customer service and display technical skills with proficiency in Microsoft Windows/Office and AD). Able to type 40 plus words per minute. Ability to perform under a high pressure, rapidly changing environment. Dependable and punctual.

Job Requirements -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

Desired Skills & Experience -

Active Directory

MS Office Troubleshooting

Knowledge on ITSM systems (ticketing systems)

Ability to work under pressure

Customer Service skills

qualifications:

Experience level: Entry Level

Minimum 1 year of experience

Education: High School
skills:

Helpdesk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

IT Help Desk Analyst

3 weeks ago

Sarum, LLC Harrisburg, United States

Position**:Help Desk Analyst** · Location: Harrisburg, PA · Duration: 6+ Months · Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · **This requisition has an hour-long in-person interview at The Server Farm.** · This positi ...
Help Desk Analyst

2 weeks ago

Apollo Technology Solutions LLC Harrisburg, United States

**Role: Help Desk Analyst** · **Location: Harrisburg, PA** · **Duration: 1+ Months (Possible to extend)** · **There are two available Tier 1 positions.** · **This requisition has an hour-long in-person interview.** · **This requisition's current PO is funded through 6/30/24, so u ...
Help Desk Analyst

2 weeks ago

Keystone Human Services Harrisburg, United States

Keystone Human Services has an exciting opportunity for a **Help Desk Analyst **to work out of our Harrisburg, PA office. · The Help Desk Analyst assists employees with friendly and consistent support and guidance in a call center environment. This position provides quick, clear, ...
Help Desk Analyst

2 weeks ago

ATC Harrisburg, United States

There are two available Tier 1 positions. · This team teleworks on every Friday. · This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at · - 1101 South Front St., Har ...
Help Desk Analyst

3 weeks ago

TRA'BIAN ENTERPRISES Harrisburg, United States

**LOCATION**: Harrisburg, PA · **Position Type**: month contract · **Position Terms**: Fully remote position but training will occur on-site. · After training, this will be a telework from home position. · Talks to programmers to explain software errors or to recommend changes to ...
IT Help Desk Analyst

3 weeks ago

DEVCARE SOLUTIONS PRIVATE LIMITED Harrisburg, United States

Education: 4-year college degree in Computer Information Systems or equivalent technical study · Microsoft certifications preferred · Requirements: Excellent verbal and written communication skills · Ability to work both independently and team environment · Strong customer servic ...
Help Desk Analyst Ii

1 day ago

Industrial Services Solutions Camp Hill, United States

Summary: Provides second-level technical support to customers. Resolves complex technical issues. · - Essential Duties and Responsibilities: · - Troubleshoot and resolve complex technical issues. · - Work with customers to gather information and identify the root cause of problem ...
Help Desk Analyst

3 days ago

Insight Global Camp Hill, United States

Day-to-Day · Insight Global is looking to add a Help Desk Technician to our client's team in the Camp Hill, PA area. This person will be the main POC for the entire PA location for all client employees and other IT departments along with being responsible for assisting internal e ...
help desk analyst

2 weeks ago

Randstad Mechanicsburg, United States

help desk analyst. · mechanicsburg , pennsylvania · posted 7 days ago · job details · summary · $17 - $18 per hour · contract · high school · category computer and mathematical occupations · reference · job details · job summary: · The Tier 1 Helpdesk is responsible for en ...
help desk analyst

2 weeks ago

Randstad Mechanicsburg, United States

help desk analyst. · mechanicsburg , pennsylvania · posted 6 days ago · job details · summary · $17 - $18 per hour · contract · high school · category computer and mathematical occupations · reference · job details · job summary: · The Tier 1 Helpdesk is responsible for en ...
help desk analyst

3 weeks ago

Randstad Mechanicsburg, United States

help desk analyst. · mechanicsburg , pennsylvania · posted 1 day ago · job details · summary · $17 - $18 per hour · contract · high school · category computer and mathematical occupations · reference · job details · job summary: · The Tier 1 Helpdesk is responsible for ens ...
Help Desk Analyst

2 weeks ago

Vector Consulting, Inc Harrisburg, United States

Our government client is looking for an experienced Help Desk Analyst on an onsite 9+ months renewable contract role in Harrisburg, PA. · Position- Help Desk Analyst · Job Description: · This is a Tier 1 position requiring working on phones all day. This position is 100% on ...
Help Desk Analyst

1 week ago

Apollo Technology Solutions LLC Harrisburg, United States

Role: Help Desk Analyst · Location: Harrisburg, PA · Duration: 1+ Months (Possible to extend) · There are two available Tier 1 positions. · ***This requisition has an hour-long in-person interview.*** · ***Client would prefer candidates local to the Harrisburg, PA Area.*** · ** ...
Help Desk Analyst

3 weeks ago

Insight Global Harrisburg, United States

Job Description · Insight Global is seeking a Help Desk Analysts to support a newer help desk at one of their large government clients in Harrisburg, PA. This individual will be assisting with fielding calls related to a grant system used by internal/external individuals. He/she ...
Help Desk Analyst

1 week ago

ATC, Inc. Harrisburg, United States

The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates could be in each training class due to the teams training limitation. · This team teleworks on every Frid ...
Help Desk Analyst

1 week ago

StarsHR, Inc. Harrisburg, United States

Required Skills: · • Experience with call tracking and ticketing software · • Attentive to details and ability to be resourceful (using supplied documentation) · • Ability to support users with limited knowledge of computers, software, hardware, and systems · • Above average comm ...
Help Desk Analyst

23 hours ago

Insight Global Camp Hill, United States

Job Description · Insight Global is looking to add a Help Desk Technician to our client's team in the Camp Hill, PA area. This person will be one of 2 POCs for the entire PA location for all client employees and other IT departments along with being responsible for assisting inte ...
Help Desk Analyst

1 week ago

Crescens Harrisburg, United States

Job Title: Help Desk Analyst · Location: Harrisburg, PA · Duration:2+ Months (Extendable ) · Type: · Notes: · ***An initial virtual interview via Teams with video-enabled will be conducted, followed up by a mandatory in-person interview for the position. · *** Local candidates a ...
Help Desk Analyst

2 weeks ago

ATC Harrisburg, United States

Help Desk Analyst - Tier 1 · Onsite Role at Harrisburg PA · Job Description: · This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. This is an operational-type job and reliability, and communi ...
Help Desk Analyst

2 weeks ago

InfoPeople Corp Harrisburg, United States

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. · The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two possibly three successful candidates ...