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    Full time Day, Evening and Weekend Customer Coordinator - Mentor, United States - Ladies & Gentlemen Salon Spa

    Ladies & Gentlemen Salon Spa
    Ladies & Gentlemen Salon Spa Mentor, United States

    1 week ago

    Default job background
    Full time
    Description
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    Job Type

    Full-time, Part-time

    Description

    This position is for evening and weekend shifts


    Purpose:
    To provide excellent guest service to each guest in person or over the phone. Coordination of guest and stylist providing the guest with a cheerful, meaningful visit from beginning to end.


    Essential Functions:

    To Provide Guest Experience Through:
    Make the guest feel welcome with your greeting in the salon or over the phone

    Politely and efficiently schedule appointments

    Process transactions with accuracy at point of sale

    Solicit sale of new or additional services, retail products and gift cards

    Acquire Aveda product knowledge, understand location of merchandise, recommend answer to questions and close the sale.

    Identify the guest prior to arrival. Connect stylist and guest in a timely manner

    Operate SpaBiz efficiently, as it relates to your position.

    Responsible for service and/or retail ticket, determine charges for services, updates charges in Spabiz, if necessary, and collect payment

    Enter all guest information into SpaBiz

    Refer complaints concerning tickets or services rendered to Manager in Training (MIT), Assistant Manager, or Store Manager though Challenge Forms

    Assists in stocking merchandise

    Clean all areas as needed

    Other duties as assigned

    Requirements


    Position Qualifications:
    Customer service experience, preferably in retail

    Ability to multi-task

    Computer knowledgeable


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