Customer Success Coordinator - Montville, United States - Blue Nail LLC

Description

From the very beginning, Blue Nail has set out to be a different kind of construction company—a company that stands apart in how we collaborate with each other, how we serve our clients, and the outcomes we accomplish.

These defining qualities are embodied in our
5 Core Values that form the bedrock of our one-of-a-kind culture.


Introduction:

Are you a proactive multitasker with a passion for customer service? Join our team as a Customer Success Coordinator and play a crucial role in supporting our Sales Manager, Marketing Manager, and Operations team.

This position requires a seasoned professional with the experience to ensure smooth operations and deliver service excellence.


Key Responsibilities:


Office Support:

• Manage daily office operations, including ordering supplies and maintaining tidiness.
• Handle mail and postage, deliver and collect mail.
• Prepare for inoffice meetings and appointments.
• Answer and route incoming calls as needed.
• Address correspondence, complaints, and queries.
• Assist with business and benefits administration.
• Organize and schedule meetings as directed by management.

Database Management:

• Enter and log warranty information daily into the CRM system.
• Maintain organized files and records.
• Support the team with accounts receivable and billing queries.

Sales Support:

• Schedule and communicate leads for the sales team.
• Reschedule appointments as needed.
• Screen calls to gather customer inquiry information.
• Manage sales collateral and samples.
• Support Sales Manager with lead flow and CRM database management.

Marketing Support:

• Assist in organizing and supporting companysponsored events, trade fairs, festivals, and community events.
• Provide support for inhouse marketing efforts.
• Assist with social media as needed.

Qualifications:

• 5+ years of experience in the hospitality or events industry.
• Strong customer service and escalation handling experience (5+ years).
• Demonstrated communication, problemsolving, analytical, and financial skills.
• Proven leadership skills with the ability to teach, develop, and coach subordinates.
• Record of setting and achieving performance objectives.
• Strong interpersonal skills and effective oral and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Enthusiastic, selfstarting, and positive work ethic.

Other Important Qualities:

• Dependable and reliable.
• Peopleoriented, enjoys group projects.
• Adaptable and flexible, thrives in dynamic environments.
• Detailoriented, focused on work specifics.
• Achievementoriented, embraces challenges.
• Autonomous, enjoys working independently.
• Innovative, prefers creative and unconventional tasks.

Pay:
$ $25.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Quarterly bonus

Experience:

• Customer service: 1 year (preferred)

Ability to Relocate:

• Montville, NJ 07045: Relocate before starting work (required)

Work Location:
In person