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CSR (Customer Service Representative) / Dispatcher - Gilbert, United States - Ground Zero Plumbing
Description
Gilbert, AZ, USA
competitive pay
Full Time
*health insurance, a 401(k) plan, 40 hours paid time off (PTO) after 1 year (80 hours after 2 years), training programs, and you get to take your birthday off*
**Ground Zero Plumbing & AC, LLC.** of **Gilbert, AZ** is looking to hire a **full-time CSR (Customer Service Representative) / Dispatcher** to tend to our care service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a **career and not just a job****established but growing local company** in an **essential industry**This CSR /Dispatcher position starts at a **competitive wage** and you will enjoy working a **full-time schedule** from **Monday - Friday, 9:00am - 6:00pm** with rotating weekends. You would also be eligible for **fantastic benefits**, including **health insurance, a 401(k) plan (in the works), 40 hours paid time off (PTO) after 1 year (80 hours after 2 years), training programs, and you get to take your birthday off**. If this sounds like the right opportunity for you to make an impact with your exceptional customer relations skills, **apply today**We know our team is essential to our success. This is why we offer **competitive compensation and great benefits**. We help our employees build promising careers where they can enjoy the people they work with as well as a **supportive work environment**.
**ABOUT GROUND ZERO PLUMBING & AC, LLC.**
We pride ourselves on being able to take care of all of our clients' plumbing and HVAC needs. One phone call does it all We've revolutionized the industry by acquiring and building an in-house team of specialists and technicians, eliminating the need to call anyone else. This means less cost to the customer yet keeping a consistent quality of service. By housing a multitude of companies and trades, we can guarantee an efficient process comprised of clear communication between all service teams as well as with our customers. We aspire to cultivate lasting relationships with our clients that are built on top-quality service, efficiency, and trust.
**A DAY IN THE LIFE OF A CSR (CUSTOMER SERVICE REPRESENTATIVE)/ DISPATCHER**
In this vital customer service role, you are the detail person We cannot provide our clients with the very best in HVAC and plumbing services without you being attentive to details and keeping our office running smoothly. And, your friendly customer care by phone and email makes our clients happy to do business with us.
As a Dispatcher, schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized
**QUALIFICATIONS**
Relevant experience of 3+ years
Proficient computer and phone skills
If you feel that you would be right for this Customer Service Representative / Dispatch position in an essential industry, complete our initial **3-minute, mobile-friendly application.** We look forward to meeting you
Location: 85233
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
