-
Account Manager
2 weeks ago
Chubb Chicago, United StatesCombined Insurance, a Chubb Company, is seeking an Account Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of 100 years. Come join our team of hard-working, talented professionals · **Job Summary** · ...
-
Account Manager
2 weeks ago
Hydrite Chicago, United States**WHO WE ARE** · We are a company where **people matter**. · We are **family driven**. · We are **financially strong**. · And we are looking for problem-solvers to join our growing team. · **BENEFITS** · - Up to 10% Retirement Contribution · - $500 per Year Wellness Incentive · - ...
-
Account Manager
1 week ago
Epsilon Chicago, United StatesThe Account Manager provides our marketing clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives. The Account Manager is also accountable for maintaining and optimizing client revenue in a ...
-
Account Manager
1 week ago
Epsilon Chicago, United StatesThe Account Manager provides our marketing clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives. The Account Manager is also accountable for maintaining and optimizing client revenue in a ...
-
Account Manager
2 weeks ago
Aspen Surgical Chicago, United StatesAccount Manager · - Chicago, IL-Field Based · A Day in the Life · - Renew and expand business channels to grow Aspen's sales within current accounts in the United States. · - Identify opportunities to expand into new categories and drive increased usage of existing categories. Pr ...
-
Account Manager
3 weeks ago
Securitas Inc. Chicago, United States**Account Manager** · We offer a full benefits package, PTO, weekly pay, and more · **Location**:Chicago, IL · **Pay**:$60K-$70K Annual Salary · **Benefits + Perks**: Medical, Dental, Vision, Paid Vacation, Employee Discounts, Wellness and Financial Programs · We help make your w ...
-
Account Manager
1 week ago
Access One Inc. Chicago, United States**Account Manager** · Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and ...
-
Account Manager
3 weeks ago
Allied Universal® Chicago, United StatesAccount Manager · **Overview**: · Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a cu ...
-
Account Manager
1 week ago
Magnit Chicago, United StatesAccount Management · - Account Manager · - Metrics · - Phone Sales · - Sales Experience · - Statistics · - Description: · **Job Title: VIP Account Manager** · **Overview** · The VIP Account Manager (VIP) will be responsible for working in social gaming, retaining new VIP customer ...
-
Account Manager
2 weeks ago
Verra Mobility Chicago, United States**Who we are...** · Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 r ...
-
Account Manager
2 weeks ago
Border States Chicago, United StatesBe part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. · **This position will be located in**: Chicago, IL · **Job ...
-
Account Manager
3 weeks ago
Intelligent Observation Chicago, United States**JOB TITLE**: Account Manager · **REPORTS TO**: Manager, Account Services · **JOB PURPOSE**: Responsible for overseeing and servicing a portfolio of assigned customers comprised of healthcare systems and hospitals. · **COMPANY BACKGROUND**: Intelligent Observation provides an el ...
-
Account Manager
2 weeks ago
Phigenics Chicago, United States**Account Manager** · Phigenics is seeking a highly motivated sales professional to be a part of an entrepreneurial company that provides solutions for safer, more efficient, and more cost-effective facility water systems. This Account Manager must bring a consultative sales appr ...
-
Account Manager
1 week ago
Relation Insurance Services Chicago, United StatesWHO WE ARE · - Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environm ...
-
Account Manager
3 weeks ago
The Vitality Group Chicago, United StatesClient Servicing · - Chicago, IL, Hybrid · **Description** · The Account Manager is responsible for planning and designing engagement growth plans and executing and tracking them - including engaging the appropriate operational, actuarial and management teams as needed. Further, ...
-
Account Manager
2 weeks ago
Esri Chicago, United States**Overview** · At Esri, we are committed to our users and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion. · **Responsibilities** · - **Build relationships. * ...
-
Account Manager
2 weeks ago
Alter Domus Chicago, United States**ABOUT US** · We are Alter Domus. Meaning "The Other House" in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. · With a deep understanding of what it takes to succeed ...
-
Account Manager
1 week ago
Kristian Navarro - State Farm Agent Chicago, United StatesWe are looking for an Account Manager to join our thriving insurance agency. As an Account Manager, you will be responsible for cultivating and managing Customer relationships while selling a range of insurance products and services. Your primary goal will be to assess Customers' ...
-
Account Manager
2 weeks ago
Cintas Chicago, United States**Requisition Number**: 171411 · Cintas is seeking an Account Manager to serve as a liaison between Cintas customers, sales and all business units. Responsibilities include managing business relationships with customers to ensure accurate and timely program implementation increas ...
-
Account Manager
3 weeks ago
Cintas Chicago, United States**Requisition Number**: 173050 · Cintas is seeking an Account Manager to serve as a liaison between Cintas customers, sales and all business units. Responsibilities include managing business relationships with customers to ensure accurate and timely program implementation increas ...
Support Account Manager - Chicago, United States - Palo Alto Networks
Description
Company DescriptionOur Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.
This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.
This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, togetherJob Description
Your Career
As a Support Account Manager (SAM) you are key to shaping the support experience of our strategic customers.
Your responsibility includes driving the technical support delivery across the Palo Alto Networks platform of products to ensure Palo Alto Networks is exceeding customer expectations.
As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success.
Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the Palo Alto Networks security platform.
Your ImpactProvide leadership in the delivery of our high-touch, personalized support service to our strategic customers
Understand and participate in technical discussions in order to drive the resolution of technical issues that are blocking successful adoption of the Palo Alto Networks' platform
Develop a deep understanding of our customer's business and security priorities to provide technical best practice guidance and support
Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities
In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues
Deliver quarterly business reviews that communicate the value the customer is deriving from their Palo Alto Networks' investment
Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers
Understand how customers are using their Palo Alto Networks products and provide best practices guidance in support of customer use cases and to increase their security posture
Deliver updates on product and feature enhancements
Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues
Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues
Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly
Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests
Invest in your continuous development by maintaining technical proficiency across the Palo Alto Networks platform
Qualifications
Your Experience
5+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and information to customers from engineers to management to executives
5+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products
Ability to translate business objectives into desired outcomes and deliver best practice guidance
Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints
Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes
Excellent written and verbal communication skills - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Positive, growth-oriented mindset
Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
Additional Information
The Team
Our technical support team is critical to our success and mission. As part of this team, you provide support to customers after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in fixing integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our customers are safely supported.
We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo
It's simple:
we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.The compensation offered for this position will depend on qualifications, experience, and work location.
For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $92,700/yr to $150,050/yr.
The offered compensation may also include a bonus. A description of our employee benefits may be found here.Is role eligible for Immigration Sponsorship?: No.
Please note that we will not sponsor applicants for work visas for this position.
#J-18808-Ljbffr