- Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
- Document all homeowner communications.
- Promote Valon-specific products and services-with a strong focus on satisfaction.
- Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
- Determine if we're able to collect past-due payments.
- Collect payments on or set up repayment plans for delinquent accounts-and update records once the loan is current.
- Previous mortgage servicing experience.
- 1-2 years of customer service experience.
- High school diploma or equivalent.
- Bilingual proficiency in English and Spanish.
- Strong oral communication skills.
- Attention to detail.
- Ability to collaborate with other business areas and team members.
- Compensation: Competitive salary and a 401(k) plan-with a 4% annual match
- Hours: No weekends or late nights required
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
- Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
- Food & meals: In-office snacks and drinks (and Bagel Fridays)
- Grow together: We set new employees up for success with our company-wide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)
-
Document Services Specialist
2 days ago
Epiq Systems, Inc. Phoenix, United StatesIt's fun to work at a company where people truly believe in what they are doing · **Job Description**: · A Document Services Specialist will be providing a valuable function helping our clients streamline their administration of business operations. This position is located at an ...
-
Human Services Specialist 2
3 days ago
State of Arizona Phoenix, United StatesDEPARTMENT OF ECONOMIC SECURITY · - Your Partner For A Stronger Arizona. _ · - DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._ · - DES serves more than 3 million Arizonans. Our Missi ...
-
R0027992 Fast Service Specialist
2 days ago
Epiq Systems, Inc. Phoenix, United StatesA Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. _**This unique and client facing position allows the employee to support multiple Epiq accounts in the local market ...
-
Patient Service Specialist I
1 day ago
Steward Health Care Phoenix, United StatesPosition Summary · Key Responsibilities · - Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives ...
-
Media Sales Services Specialist
2 days ago
Cox powered by Atrium Phoenix, United StatesPay Range: · $20 - $25 per hour · Minimum Qualifications: · - High school diploma / GED required · - A minimum of 2+ years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) · - Excellent ...
-
DSV Phoenix, United StatesIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. · - Job area: Customer Service**DSV - Global transport and logistics** · **Location**: Phoenix, ...
-
Student Services Specialist
18 hours ago
Maricopa Community Colleges Glendale, United States**Salary Range**: · $ $23.12/hourly, DOE · **Grade**: · 109 · **Work Schedule**: · Monday - Friday, 8am - 5pm; OR Monday - Friday, 9am - 6pm; OR Monday - Friday, 10am - 7pm; some evenings and weekends may be required · Summer Hours: Monday - Thursday, 7am-6pm · **Work Calendar**: ...
-
Security Services Specialist
1 day ago
Arizona State University Tempe, United StatesUnder supervision, you'll engage in technical tasks vital for ASU's security. This includes installing, maintaining, repairing, and testing access control systems, CCTV, and related hardware. Your responsibilities extend to handling data cable and wiring, electronic door locks, a ...
-
Service Specialist
4 days ago
ApTask Arizona City, United StatesAbout Client: · Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies-helping them streamline the administration of business operations. · Its scalable, flexible technology is designed to help you quic ...
-
Customer Service Specialist
18 hours ago
DSV Mesa, United StatesIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. · - Job area: Customer Service**DSV - Global transport and logistics** · In 1976, ten independe ...
-
FAST Service Specialist
2 days ago
Epiq Systems, Inc. Phoenix, United StatesIt's fun to work at a company where people truly believe in what they are doing · Job Description: · A Service Specialist - FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. This unique an ...
-
Office Services Specialist
5 days ago
IST Management Services, Inc. Phoenix, United StatesOverview · We are seeking driven, professional entry level candidates to join our team. As a Office Service Specialist, you will work with your team to execute all site operations pertaining to mail room services, copy/print/scan services and back up reception services. · Locatio ...
-
biomed service specialist
4 days ago
DaVita Inc. Phoenix, AZ, United States3540 E Basseline RoadSuite 110, Phoenix, Arizona, 85042, United States of America · As a Biomedical Services Specialist at DaVita, you'll be a part of a Team that values work-life balance and where your personal and professional growth is a top priority. · This will cover our Pho ...
-
Cep Technical Services Specialist
1 day ago
Choice Hotels Scottsdale, United StatesWho are we looking for? · SkyTouch has an exciting new opportunity as our Technical Services Specialist in the Customer Service department. Sky Touch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality ind ...
-
Customer Service Specialist
1 day ago
Saint-Gobain S.A. Phoenix, United StatesJob Goals : Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone/fax orders and relative dat Customer Service Specialist, ...
-
Customer Service Specialist
1 day ago
OneCommunity Phoenix, United StatesJoin Sparklight's growing and talented team as a Business Care Specialist As a Business Care Specialist, you will be the go-to contact for our business enterprise-level customers. You will be answering questions regarding invoices, installations, an · Join Sparklight's growing a ...
-
People Services Specialist
4 days ago
Adelante Healthcare Phoenix, United StatesJob DetailsJob LocationAdelante Healthcare Center Support Office - Phoenix, AZPosition TypeFull TimeJob CategoryHealth CareDescriptionPOSITION SUMMARY The People Services Specialist will serve as administrative support for HRIS, talent acquisition including posting new positions, ...
-
patient service specialist
13 hours ago
Select Medical Corporation Phoenix, AZ , USA, United StatesOverview · Patient Service Specialist · Phoenix, AZ · Full Time · Job Description · When patients enter our center, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patie ...
-
Client Services Specialist
1 week ago
RL People Phoenix, United StatesClient Services Specialist · Based in Phoenix, AZ · Salary $60k+ DOE · We are proud to be supporting a leading IT Hardware Services Organisation on the recruitment for a Client Services Specialist to join their team in Phoenix, AZ. · Responsibilities: · - Responsible for han ...
-
Customer Service Specialist
5 days ago
Cambridge Investment Research (USA) Phoenix, United StatesOverview · Begin your career in the financial services industry while answering incoming calls regarding service questions, resources, paperwork request and general customer inquiries. Our Customer Service Specialist will gain hands on experience to grow their career within the ...
Bilingual Customer Service Specialist - Phoenix, United States - Valon
Description
About the CompanyValon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing-the process of paying off one's mortgage-Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership.
About the Role
We're seeking a Bilingual Customer Service Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Customer Service and Collections teams.
Responsibilities
Throughout the interview process, please remember that emails will only be from emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.