- Work to create a positive, inviting and fun environment for the discerning client.
- Create a relationship with the client:
- Greet the client when he or she approaches the counter.
- Listen to the needs of the client and ask questions to identify the issue with watch.
- Demonstrate outstanding product and department knowledge.
- Educate the client on the time, cost and what is entailed in servicing their timepiece.
- Fully explain what is covered by warranty.
- Ultimately gain the client's trust and ensure there are not any questions or uncertainties on the part of the client.
- Explain the value of being a Tourneau customer, including the complementary estimate and also the warranty provided on all watch repairs.
- Obtain client's contact information to build an on-going relationship.
- Be enthusiastic and demonstrate a passion for watches.
- Ensure the Service Counter is clean and has inviting displays.
- Follow-up with clients on estimates to sell the watch repair, fully explaining benefits.
- Periodically following-up with clients on the status of watch repairs.
- When returning a repaired watch to a client:
- Review details of watch repair with client.
- Complete repair warranty card, if applicable.
- Complete sale and thank the client for their business.
- Follow-up with clients after completed repairs.
- Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
- At a minimum, must meet service and accessories sales objectives.
- Clearly understand daily sales objective for accessories and how it relates to weekly and monthly targets.
- Sell add-ons or accessories to clients that will enhance the use and appearance of their watch. This includes straps, bracelets, a new bezel, a new dial, watch cleaning, refinishing and/or crystal replacement.
- If servicing the watch is not cost effective, encourage the client to take advantage of the Tourneau Trade in program.
- Follow-up with clients to sell the repair estimate and confirm any repair approval, including all necessary and optional items.
- Enter information in the service program for repairs requiring in-depth service. Close out ticket when client picks up the watch.
- Create manual tickets for in-store quick service.
- Follow-up on emails received from clients.
- If needed, obtain insurance valuation for watches that are being sent-out for repair.
- Using service program, the customer is to receive a receipt generated by the service system for a strap/accessory coming in from another location.
- As needed, work with other stores on transfer of accessories.
- Ensure all accessories are accounted for and secure.
- Must be able to work a flexible schedule throughout the week.
- Must have a polished and professional appearance with a positive attitude.
- A passion for developing clientele and selling.
- The ideal candidate must have at least 1-2 years of retail experience preferably selling luxury products.
- Excellent interpersonal and customer relation skills.
- Sales driven and results orientated.
- Proficient in data entry and have excellent organizational skills.
- Self-motivated.
- A willingness to learn and master product information.
- A team player.
- A bachelor's degree is preferred.
- Bi-lingual language proficiency is a plus to cater to our international customer base.
-
Athletic Trainer Nycfc Academy
2 hours ago
NYCFC New York, United States**JOB TITLE**: Athletic Trainer | NYCFC Academy · **REPORTING TO**: Head of Performance Services · **DEPARTMENT**:Sporting · **LOCATION**:St. John's University - Jamaica, Queens / Etihad City Football Academy - Orangeburg, NY · **POSITION OVERVIEW**: · The Academy Athletic Traine ...
-
Assistant Commissioner, Budget Management Division
23 hours ago
NYC Careers New York, United States**Assistant Commissioner, Budget Management Division**: · - Apply**Assistant Commissioner, Budget Management Division**: · - Agency: POLICE DEPARTMENT · - Posted on: 04/09/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Depart ...
-
Teacher Assigned Vacancy Circular no 6 Health
23 hours ago
The New York City Department of Education New York, United States**Job Details**: · **(SUBJECT TO FUNDING AVAILABILITY)**: · **POSITION**: · Teacher Assigned - Health Education Instructional Specialist, Elementary School · **(FOR INTERNAL CANDIDATES ONLY)**: · **(POSITION FOR ONE YEAR)**: · ***: · Teaching students to take care of their minds ...
-
Program Operations Budget Analyst
23 hours ago
NYC Careers Manhattan, United States**PROGRAM OPERATIONS BUDGET ANALYST**: · - Apply**PROGRAM OPERATIONS BUDGET ANALYST**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 05/07/2024- Job type: Full-time · Location · MANHATTAN · - Title Classification: Exam may be required · Department · Budget Administration ...
-
Home Lending Officer
2 hours ago
Citi New York, United StatesThe Mortgage Lending Officer role is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of rel ...
-
Engineering Auditor
2 hours ago
NYC Careers New York, United States**Engineering Auditor**: · - Apply**Engineering Auditor**: · - Agency: POLICE DEPARTMENT · - Posted on: 05/08/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Department · Deputy Comm Mgt & Budget Civ · - Salary range: $58, $15 ...
-
Mediator and Intake Specialist
2 hours ago
NYC Careers New York, United States**Mediator and Intake Specialist **: · - Apply**Mediator and Intake Specialist **: · - Agency: CONSUMER AND WORKER PROTECTION · - Posted on: 04/10/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Department · General Counsel's ...
-
Emergent Technology
23 hours ago
NYC Careers New York, United States**Emergent Technology & Code Development Architect**: · - Apply**Emergent Technology & Code Development Architect**: · - Agency: DEPARTMENT OF BUILDINGS · - Posted on: 05/07/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Depa ...
-
Equity Research
2 hours ago
Oppenheimer & Co. Inc. New York, United States**Who We Are**: · Oppenheimer & Co. Inc., a leading mid-tier investment bank, is currently seeking an Administrative Assistant to support our Internet, Communications and Sustainable Growth & Resource Optimization teams. The position is located in New York City. · This individual ...
-
Special Assistant to The Commissioner
2 hours ago
NYC Office Of The Mayor New York, United States**Mayor's Office of Immigrant Affairs (MOIA)** · **Position** · **Special Assistant to the Commissioner** · **Job Number: 42778** · **The Agency You'll Join** · The NYC Mayor's Office administers all city services, public property, most public agencies, and · enforces all city, s ...
-
Quality Administrator
2 hours ago
Bureau Veritas New York, United States**Job Title: Quality Administrator - New York City** · **SUMMARY**: · **QUALIFICATIONS**: · Education and/or Experience: · - Bachelor's degree in Engineering, Architecture, or equivalent · - A minimum of 3 years of experience coordinating Special Inspection & Material Testing con ...
-
Assistant Comptroller for Operations
23 hours ago
NYC Careers Manhattan, United States**Assistant Comptroller for Operations**: · - Apply**Assistant Comptroller for Operations**: · - Agency: OFFICE OF THE COMPTROLLER · - Posted on: 05/07/2024- Job type: Full-time · Location · MANHATTAN · - Title Classification: No exam required · Department · Administration · - Sa ...
-
Legal Staff Associate
2 hours ago
NYC Careers New York, United States**Legal Staff Associate **: · - Apply**Legal Staff Associate **: · - Agency: CONSUMER AND WORKER PROTECTION · - Posted on: 04/10/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Department · General Counsel's Office · - Salary ...
-
Assistant Commissioner, Engineering
23 hours ago
NYC Careers New York, United States**Assistant Commissioner, Engineering & Planning**: · - Apply**Assistant Commissioner, Engineering & Planning**: · - Agency: DEPT OF ENVIRONMENT PROTECTION · - Posted on: 04/09/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: No exam required · Depar ...
-
Investigative Policy Analyst
2 hours ago
New York City Council New York, United StatesThe New York City Council, an equal opportunity employer, seeks experienced professionals to serve as Investigative Policy Analysts in the Division of Oversight and Investigations. · **SALARY RANGE**: · $65,000 to $85,000 · **KEY RESPONSIBILITIES**: · The Division of Oversight & ...
-
Beach Attendant(Beach Bar)
2 hours ago
Bally's Atlantic City Atlantic City, United States**Description**: · - Maintains a clean and safe, stocked and well organized area. · - Maintains all necessary supplies; responsible for the cleaning of all beach equipment. · - Returns all equipment and used linen to designated area at the close of the day. · - Performs the highe ...
-
Communications Electronic Media Manager
23 hours ago
The City University of New York (CUNY) New York, United States**POSITION DETAILS** · The CUNY Graduate School of Public Health and Health Policy (CUNY SPH) is committed to teaching, research, and service that creates a healthier New York City and helps promote equitable, efficient, and evidence-based solutions to pressing health problems fa ...
-
Isee/ssat Tutor
2 hours ago
Smart City Kids New York, United States**Smart City Tutors is hiring** · We are looking for an in-home ISEE and/or SSAT Tutor to work with students taking the Lower, Middle, and Upper level exams. · **Responsibilities** · Prepare students for the ISEE/SSAT tests · - Teach students any necessary content for the test · ...
-
Summer Research Assistant, Simons-nsbp Scholar
2 hours ago
Simons Foundation New York, United StatesThe · - Simons-NSBP Scholars Program (SNSP) · is an exciting program that provides undergraduate NSBP members with unparalleled summer research opportunities. The program, which is a partnership between the Simons Foundation, Simons Observatory and the NSBP, gives its scholars a ...
-
Business Analyst
23 hours ago
NYC Careers New York, United States**Business Analyst**: · - Apply**Business Analyst**: · - Agency: HOUSING PRESERVATION & DVLPMNT · - Posted on: 04/09/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classification: Exam may be required · Department · HPD Tech · - Salary range: $93, $107, Agency Des ...
Service Professional- New York City - Tourneau|Bucherer
Description
Job Title: Service Sales Professional
Reports to: Service Manager
Division: Retail
Overview:
The Service Professional is responsible for providing an outstanding client experience by taking in the watch for repair. The Service Professional is also responsible for meeting or exceeding monthly sales goals for accessories, service and supporting the Tourneau trade-in program.
Responsibilities:
Ensure an outstanding customer experience
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.