Mediator and Intake Specialist - New York, United States - NYC Careers

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New York, United States

1 week ago

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Mark Lane

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Description

Mediator and Intake Specialist :

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Mediator and Intake Specialist :

Agency: CONSUMER AND WORKER PROTECTION

Posted on: 04/10/2024

Job type: Fulltime

Location

NYC-ALL BOROS

Title Classification: Exam may be required

Department

General Counsel's Office

Salary range: $43, $52, THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
DCWP's General Counsel Division seeks a Clerical Associate** / Mediator and Intake Specialist to be a member of a collaborative team of employees engaged in mediating consumer complaints by negotiating with consumers and businesses for equitable resolutions on behalf of both parties.

The Mediator and Intake Specialist's responsibilities will include but are not limited to:

Communicating and interacting with consumers and businesses on consumer-related complaints;
Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP;
Maintaining Agency database and providing reports as needed;
Performing data entry and inputting detailed, accurate notes in Agency's system(s) as needed;
Providing timely followup and closure for each consumer complaint;
Answering calls, and directing callers to appropriate channels in a timely manner;
Delivering accurate, complete information to callers;
Processing mail within assigned timeframes;
Providing front desk reception coverage and assisting walkin consumers with filing complaints;
Preparing training materials, maintaining knowledge database, and training others as needed;
Performing other tasks and assignments as directed.

Minimum QualificationsQualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills- Excellent verbal, written and professional interpersonal communication skills - Good computer skills Computer literate (MS Word, Excel & Outlook) - Ability to work in a fast paced environment Pay strict attention to detail - Complete assignments within set deadline - Able to work independently, within a team, and with supervision.

- Language skills a plus

55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55a Program.
Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland,

or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.- Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Minimum QualificationsQualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills- \tExcellent verbal, written and professional interpersonal communication skills
- \tGood computer skills Computer literate (MS Word, Excel & Outlook)
- \tAbility to work in a fast paced environment Pay strict attention to detail
- \tComplete assignments within set deadline
- \tAble to work independently, within a team, and with supervision.
- \tLanguage skills a plus

55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55a Program.
Public Service Loan Forgiveness Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland,