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    Service Coordinator - Torrance, United States - Johnson Health Tech

    Johnson Health Tech
    Johnson Health Tech Torrance, United States

    2 weeks ago

    Default job background
    Description

    Position Overview:
    Under the direction of the Sr.

    Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures.

    This is a non-supervisory position.

    Responsibilities:

    • Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.
    • Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports
    • Manage parts inventory
    • Manage parts ordering
    • Take all inbound customer service calls (estimated to be about 15-20% of workload)
    • Assist field technicians in troubleshooting
    • Create service SOPs
    • Manage open box inventory and refurbishment process
    • Maintain parts lists and technical drawings
    • Seek, promote, generate, and communicate potential sales leads to outside sales staff
    • Assist in scheduling, organizing, and attending tradeshows
    • Assist in maintaining showroom
    • Conduct service training
    General Sales Support

    • Cross train with Inside Sales Coordinators for coverage
    • Become an additional contact for direct customer sales
    • Assist Inside Sales Reps with managing sales duty overflow
    • Assist and complete special projects as required
    • Assist with customer visits to corporate offices or dealer meetings
    • Communicate effectively and often with sales team, customers and all internal departments
    • Prepare, manage, and ship sales materials to dealers.
    • Assist with tradeshow set-up/teardown

    Maintain Work Practices:

    • All paperwork and database entries filled out completely and accurately
    • Maintain work area to 5S standards as posted in work area
    • Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

    Marginal Job Functions:

    • Follow all related SOP's
    • Other duties and responsibilities as needed
    Requirements

    Education:

    • Associate degree or combination of equivalent of education and experience preferred

    Experience:

    • Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
    * - 3 years of experience in customer service preferred

    Other Requirements:

    • Proficient in Excel, Work, PowerPoint, Outlook, Internet
    • Not required but strongly preferred: Experience in Microsoft CRM and SAP.
    • Occasional domestic travel will be required
    • Occasional field service work will be required
    • Valid driver's license is required

    Benefits:
    We offer an excellent compensation package and team-oriented work environment with growth opportunities.

    Some of our outstanding benefits include:

    • Health & Dental Insurance
    • Company paid Life Insurance
    • 401(k)
    • Paid Time Off benefits
    • Product discounts
    • Wellness programs
    EOE/M/W/Vet/Disability
    #ZR#Ops3

    #J-18808-Ljbffr
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